Susan C.
Quick and efficient response
I got a quick response with the exact information that I needed to resolve my problem.
Reply from Neptune FloodJul 22, 2026
Thank you for choosing Neptune, Susan!

Excellent
Based on 348 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
348 approved reviews, newest moderated first
Susan C.
I got a quick response with the exact information that I needed to resolve my problem.
Reply from Neptune FloodJul 22, 2026
Thank you for choosing Neptune, Susan!
Tracey
Shannon G was excellent, she was able to answer all of my questions. I felt very reassured that this insurance was right for me!
Reply from Neptune FloodJul 22, 2026
Tracey, thank you for choosing Neptune!
Tnt H.
Awesome program, navigating the service offerings and selections are phenomenal.
Reply from Neptune FloodJul 19, 2026
Thank you for choosing Neptune!
Chase S.
Ian was incredibly helpful in ensuring that my mortgage company was properly billed.
Reply from Neptune FloodJul 16, 2026
Chase, thank you for choosing Neptune!
TC M.
Easy application and great rate. I was very happy to be able to replace the USAA issued policy that was 3xs the cost via the NFIP. Being in Zone X, the cost should not have increased as much as it had over the past 2 years.
Reply from Neptune FloodJul 16, 2026
Thank you for choosing Neptune!
Ewelina S.
Fantastic experience with Nadia. Great customer service and quick responses!
Reply from Neptune FloodJul 15, 2026
Ewelina, thank you for recognizing Nadia's excellent customer service. Our team is always here to answer your Neptune questions.
Ellen S.
Kelseigh was extremely helpful and responded immediately. She deserves to be recognized for her outstanding customer service and knowledge.
Reply from Neptune FloodJul 15, 2026
Thank you for highlighting Kelseigh's stellar customer service and knowledge, Ellen!
Wesley R.
Great service and quick responses
Reply from Neptune FloodJul 15, 2026
Wesley, thank you for choosing Neptune!