NetchexReviews of netchex.com

Ignore Problems: We have been using Netchex for 5 months. We have had the same problem for over 90 days. Nothing has been done to fix the issue. We have made repeated requests and they do nothing. It is very frustrating. At the core of our issue is their promise to have a file that will import into our accounting system's general Ledger. The file isn't complete and must be modified every single time. Further, starting 3 months ago, there is a balance error and the general ledger file doesn't balance! "We are looking into it" is their reply. We are starting our 4th month with the same error and they have done nothing to fix it. Other features and functionality are nice, but their follow-up on issues is horrendous.

Mala gente, no fiarse de quien hace la vida imposible a sus vecinos

I am a fractional CFO for automotive dealerships, and my experience with Netchex has been extremely disappointing. My client went live with Netchex 45 days ago, and the implementation has been problematic from the start. Key elements were not set up correctly, and much of the responsibility for correcting those issues was pushed back onto our internal team. I have managed multiple payroll vendor migrations over the years, and this has been, by far, the most poorly executed process I’ve encountered. Several critical issues remain unresolved, including a payroll processed on 1/20/26 that still has not posted to the Netchex system. This has created unnecessary complications related to tax reporting and timely payments. Communication has also been a major concern. Netchex is unwilling to engage by phone and relies almost exclusively on email, even when time-sensitive payroll and compliance matters are involved. Escalating the issues to higher levels within the organization resulted in the same lack of urgency and accountability. Payroll and HR require accuracy, responsiveness, and timely execution due to their legal and compliance implications. The lack of support and follow-through has cost our team significant time and effort, with little progress to show for it. Issues are routinely deflected back to the customer rather than being resolved. We are actively seeking an alternative payroll provider. Unfortunately, this experience has been an expensive lesson learned.

Absolute joke of a company. Wait 45+ days to figure out the taxes are incorrect. Will need to wait 7-10 days to get an updated W2. 5 days before taxes are do, and still no updated W2's. Can't call in and talk to anyone at the company about this, they refer to the company administrator. The ap on the phone also isn't user friendly.