NetparcelReviews of netparcel.com

we shipped a bunch of packages with purolator a few months back and now like 3 months later we are getting charged hundreds of dollars in handling fees and they refuse to show any proof purolator is charging them. Absolutely sick of dealing with this

They have been sending me extra costs for parcels that were cleared from over 3 months ago. This is absolutely disgusting behavior and shows you just how much they care about adding surcharges that are hidden to make their customers pay more

1. The price is never accurate. They will surcharge you for anything from a "difficult label" to additional gas charge? I have had to pay additionally for EVERY package despite all packages being weighed and measured. 2. Their customer service is abhorrent. They ignore my calls and e-mails when I try to get refunds. I have paid out of pocket for their errors on several instances with insurance on my parcels and they will not refund me. 3. Good luck trying to get anything done with them. I continue to get re-activation errors.

Beware of this company. The worst in their industry for crazy high and random price adjustments. I suspect the "price adjustments" are not always coming from the couriers but rather made up extra charges by NetParcel

Netparcel has sent back invoices claiming package dimensions declared were incorrect, in the latest example by nearly 2kg of volumetric weight. We measure our packages carefully. They want PROOF OF SIZE 2 months after, instead of providing proof of incorrect declaration from the carrier. Scammers.

As a small business that relies on dependable logistics, my experience with NetParcel was a case study in operational failure. My international shipment was returned to the sender due to a customs issue. The critical failure was a total communication breakdown. At no point was I, the shipper, notified by NetParcel or their carrier partner that the package was on hold so that I could take corrective action. I only learned of the problem from my own customer after the fact. To make matters worse, NetParcel's support team's final response was to deflect all responsibility. They admitted in writing that I was "not at fault," but then had the audacity to insist that I must still pay the invoice for the service that was never rendered. Their justification? They were unable to secure a refund from their own carrier partner. This is an unacceptable and unethical business practice. NetParcel is attempting to bill its customers for its own lack of vendor oversight and its own supply chain failures. Based on this experience, I cannot recommend NetParcel for any shipments. They are not a reliable partner.

Rates can't be beat

It seems that all the bad reviews are problems with transit and customs of their packages, etc. I don't think people realize that this company isn't the carrier and only provides good rates and booking ability. For those who want to save money with FedEx/UPS/Purolator, etc.. this is my experience: I discovered them a few months ago and use them for all shipments cross border, intra-canada and intra-US. I've had problems with FedEx and once with UPS, but there was nothing wrong with the rate or with the label. In terms of refunds for problem loads, that has to get approved by the carrier, which in my case took 7-8 days for FedEx to confirm that they never picked up the package. But I'm very grateful to Netparcel for doing all the legwork and refunding me, I didn't have to make a single call or proof of any kind. I've worked in logistics for many years and Netparcel is a platform, and in my personal experience they've been much more helpful than I would have expected. I ship wallpaper from my 2 warehouses and like I said, all sorts of problems with the delays in delivery, inaccurate tracking info on Fedex's or UPS's website, but you have 10+ carriers to choose from. Also, if you think Netparcel isn't providing you the answer right away, call the carrier and push them because more than likely it's Canada Post or others that are non-responsive and just useless.