NeurobellaReviews of neuro-bella.com

Reply from NeurobellaJul 5, 2026

We completely understand your frustration, Mary Ann — waiting longer than expected for an order you were excited about is disappointing, and you have every right to expect clear information about delivery times upfront. That is not the experience we want for you. Please send us an email at our support address with the subject line URGENT so we can immediately track down exactly where your shipment is, provide you with an updated delivery estimate, and make sure this gets resolved for you right away. Best Regards, The Neurobella Customer Care Team

Reply from NeurobellaJul 5, 2026

We completely understand your frustration, and we're truly sorry that you've been trying everything to cancel without success. That is absolutely not the experience we ever want for anyone, and your frustration is entirely valid. Please note that you are speaking with our management team here, not an automated system. We want to get this sorted for you directly, right now. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to cancel your subscription immediately, stop any further charges, and confirm it's fully done so you don't have to chase it any longer. We take this seriously and are committed to resolving it for you as quickly as possible. Best Regards

Reply from NeurobellaJul 5, 2026

We completely understand your frustration, and we're truly sorry for everything you've described. Receiving a different quantity than you expected, being enrolled in a subscription you didn't want, and struggling to find a working cancellation link or reach us by email is absolutely not the experience we ever want for anyone. Your concerns are entirely valid. Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to confirm your subscription is fully cancelled, stop any further charges, and address your concerns about your order to make sure you are properly looked after. We take this feedback seriously, both for your situation and to improve the experience for everyone, and we're committed to resolving it for you as quickly as possible. Best Regards

Reply from NeurobellaJul 5, 2026

We completely understand your frustration, and we're truly sorry for the experience you've described. Poor communication, repeatedly extended timelines, and responses that felt like stalling rather than real resolution is absolutely not the standard we hold ourselves to. Your concerns are entirely valid, and we take this feedback seriously. Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly and give your concerns the transparency and accountability they deserve. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to review everything and resolve it for you properly. We're committed to turning this around and sorting it out for you as quickly as possible. Best Regards

Reply from NeurobellaJul 5, 2026

We completely understand your frustration, and we're truly sorry for the experience you've described. Not seeing the results you hoped for, and finding it difficult to return an unopened product or get your refund request actioned, is absolutely not the experience we ever want for anyone. Your concerns are entirely valid. Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to arrange your return, process your refund, and make sure you are properly looked after. We take this seriously and are committed to resolving it for you as quickly as possible. Best Regards

Reply from NeurobellaJul 5, 2026

We completely understand your frustration, and we're truly sorry for the experience you've described. Being charged after you believed your subscription was already cancelled is absolutely not the experience we ever want for anyone, and your concern is entirely valid. Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to confirm your subscription is fully cancelled, stop any further charges, and review the recent charges to make sure you are properly looked after. We take this seriously and are committed to resolving it for you as quickly as possible. Best Regards

Reply from NeurobellaJul 5, 2026

We completely understand your frustration, and we're truly sorry for the experience you've described. Receiving an order confirmation and shipping notice back to back, with no advance reminder and no window to cancel, is absolutely not the experience we want anyone to have. Your feedback is entirely valid, and you make a fair point about giving customers notice ahead of a renewal. Please note that you are speaking with our management team here, not an automated system. We want to make this right for you directly. Please reach out to our support team as soon as possible with the title URGENT, and a member of our management team will personally step in to review this order, address the charge, and make sure your subscription is fully cancelled so it doesn't happen again. We genuinely value good customer service as much as you do, and we're committed to resolving this for you as quickly as possible. Best Regard

Reply from NeurobellaJun 2, 2026

We completely understand your frustration, and we're truly sorry for everything you've described. Being charged when you didn't expect it, not receiving a product, feeling that your emails went unaddressed, and finding the cancellation page impossible to get through is absolutely unacceptable, and not the experience we ever want for anyone. Your concerns are entirely valid. Please note that you are speaking with our management team here, not an automated system, and your request to escalate to senior management is exactly what we want to honour. Please reach out to our support team as soon as possible with the title URGENT, and a senior member of our management team will personally step in to cancel your subscription immediately, stop any further charges, process your refund, and make sure you are fully looked after. We take this extremely seriously and are committed to resolving it for you directly and as quickly as possible. Best Regards