Newretro.NetReviews of newretro.net

I ordered an LED watch from newretro.net in February. The watch itself was fine and I especially liked the company's guarantee: per the website's description it came with a two year warranty. In mid-April when the watch stopped working entirely, I emailed their customer support and included my order number and the description of the problem. I never heard back so I tried using their AI chatbot on the website and was promised an email with return instructions. No email ever came, so I repeated the attempt two days later: asking the website's chatbot for help with a return or refund (I'd decided to go with a refund this time, and requested the issue be escalated). Again a generated promise assured me I'd get an email with return instructions; of course, it never came. I know I'll never get back the $35 and it's not enough of an issue to do anything but feel disappointed.

The product was ok, i ordered some sneaker but they were too small. I contacted the customer Service on 2nd September for a return , but it takes days till they answer, and to this day , its the 15th September, i didnt get my final answer to solve the Problem. Really disappointing cause i liked their site on instagram a lot. The second pair i ordered got low quality than the first, i really don't know how they running their business. but if you wanna keep your nerves, don't buy anything from them.

These shoes are sooo cheap. You can actually see light through them. But the worst part is they reak of super glue. The smell is unbearable to where they can't be worn. They also took a month to arrive. They have a cool retro site that I thought was an American company but they are based in China. Shipment came from China. For $60 I definitely got ripped off. It's also funny they have a 30 day exchange policy but it takes that long for them to even arrive. I got dupped by seeing one of their ads on Instagram and didn't do my research first. Don't buy from them!

The package I ordered in July 2024 was lost. Mrs. Sarah Conaway told me via email that I will get refunded in 15 working days and it still didnt happen. My emails are simply ignored. Do yourself a favour and don’t buy here.

I purchased a pair of sneakers VHS 1981 that didn't fit (according to their table they should have). So I followed all the steps for asking for a return, get refunded to buy again next size. That was on July 6th 2024 and after reaching them again by email and Twitter still have no reply. Will never order again!

I ordered a pair of the Dyamicron T-120's. Beautiful shoes, not the best quality, but I knew what I was buying. The autumn new retro winter jacket however... worst jean jacket I've ever seen. Horrible quality, not winter jacket by any means and misleading photos. The fur lining does not extend through the sleeves. Instead there is a black synthetic plastic that runs up the rest of the sleeve. this is common with modern jean jackets, but the synthetic material that they used feels odd on the skin and is so loud that I can hear it rubbing when I move my arms. The patches on the back and arm read “Outdoor / Liberty Freedom / Fashion” and “Q.L. / CowboySince2008 / Fashion” which make it seem like some kind of knockoff of an original. However, none of these patches appear on the photos. Overall the jean material feels and looks cheap and off. I can forgive the poor quality, return and move on, but the customer service is wretched. It has taken almost two months (since my first email on December 12) to get a meaningful email response and they want me to return the item to the Netherlands and pay for the shipping, which costs as much as the jacket, even though their website says that all returns go through an address in Nevada. I should have heeded the warning when Fakespot warned me against using their website, but I just needed those shoes. Next time I'll look elsewhere.

Customer service won't help me with a solution and has stopped responding. I bought some shoes as a Christmas gift on Dec. 10th and I've been trying to get this resolved ever since. This has been time consuming and frustrating. I asked to return the item for a refund because they arrived damaged. Here is their response: "We're truly sorry to hear that your shoes arrived in a less-than-perfect condition. To assist you with the return and refund process, could you please send us photographs of the damaged areas?" I sent images and descriptions of the damage caused by terrible packaging. I'd upload images here if I could for you all to see. "Dear Ryan, I sincerely apologize for the inconvenience you've experienced with your recent purchase. Thank you for providing the photos and detailing the issues with the shoes. We understand that receiving a product that is not in perfect condition can be disappointing. To ensure your satisfaction, we would like to offer you a new pair of shoes, free of charge. We hope this resolves the matter to your satisfaction. Please let us know if this solution is suitable for you. Looking forward to your response. If you have any other questions, please do not hesitate to contact us, I will always be here to help you." I've been very clear that I don't want a replacement, I want a refund. I had to purchase something else as a gift and replacement shoes will do nothing for me at this point. Plus, as you can see, they said that they would provide a refund after proving damage. Their response on Jan 17th: "Unfortunately, if you do not wish to accept our offer for a replacement, any costs associated with the return process will need to be covered by you. If you agree to this, we will provide you with the return address." I've asked them to send me a return label and to honor a refund three times since then and I have yet to hear a response, they're now completely ignoring me. Hopefully this review will help other customers avoid disappointment and that the company will take action to resolve the time and $$ this issue has caused.

Une veste commandée en Décembre 2022... Pas la bonne taille (évidement, la taille américaine et française ne sont pas la même), mais ça c'est pas grave. Depuis, j'échange avec eux pour leur faire un retour afin d'avoir la bonne taille, mais ils me proposent de me renvoyer une veste taille au dessus sans que je leur retourne l'autre. OK (ça c'était en Janvier 2023)... Mars 2021: pas de nouvelles... Je leur envoie un mail et ils me disent que ça arrive bientôt... Mai 2023 : pas de veste !!! Je leur envoie de nouveau un mail, et finalement ils me proposent un remboursement.. Nous sommes le 24 Juillet et je n'ai plus de nouvelles !!! Site à éviter !!! Pas sérieux du tout