NewSmileReviews of newsmilelife.com

Horrible experience. Even with the person guiding you they made me do the impressions a bunch of times to get more money. Process to get refund took more than the 90 days that they states in their policy. Good luck to get in contact with them. They took $399 from my refund stating that was for the impressions (the ones that they made me do it a bunch of times), and had to keep sending emails to track the refund as it took more than 90 days. Horrible company, do not recommend at all!

I’m almost done with my aligners! I’m having an issue with my last step and NewSmile is right on top of things! So happy with how my teeth are turning out!

I’ve been having trouble making a good impression due to a small tray. It takes a lot of time to get a response from the team . It’s really frustrating. I wished I had gone to a physical dental center to get my aligners . I don’t recommend

I needed to cancel my subscription. Marion was very helpful and quickly dealt with the cancellation and issued a refund. She was very pleasant and made the process easy.

There was some confusion at first since I had 2 separate orders, but Mish helped me get everything worked out. I definitely recommend Newsmile to anyone who wants straighter teeth for less money.

I just moved to canada and I’m interested in retainers. It seems like this is so much more affordable than going to a dentist. I’d love to try these out!

I really did not expect NewSmile to send me a replacement retainer set for the mistake I made, without charge. Outstanding!

Newsmile failed me completely. Failure to provide contracted services, refusal to issue a refund, and poor customer service. Timeline of Events: In November 2024, I purchased NewSmile clear aligners for my son. I submitted two sets of dental impressions following their instructions. Both were rejected, and the company then demanded a third set at additional cost. For months, I attempted to reach NewSmile by phone and email, but received no response. These delays were entirely outside of my control. On February 17, 2025, NewSmile emailed me stating they could not provide the promised video call assistance for impressions due to “high volume.” This contradicted their advertised services and made it nearly impossible for us to succeed. Only after I requested a refund did the company respond quickly—only to deny the request, citing a “5-month refund window.” By that point, their own unresponsiveness had pushed me past the deadline. Despite clear evidence of service failures, NewSmile refuses to refund me. Pattern of Complaints: In my research, I discovered many other customers reporting identical issues with NewSmile: repeated impression rejections, poor communication, and refusal to refund. This appears to be a systemic pattern rather than an isolated case.