Great
Based on 708 reviews
NewSmile4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
708 approved reviews, newest moderated first
Daneill C.
Completed treatment and love my results! They have been very supportive through the entire process, and I am grateful I chose NewSmile.
Reply from NewSmileAug 3, 2023
Hello Daneill! I am so happy to hear that you love the results of your treatment. We love to see more people smiling confidently. Please never hesitate to reach out to us if you have any questions. We are always happy to help!
Moon
They make the refund process very difficult. I signed up with the understanding that if I wasn't happy with the proposed treatment plan, I could easily cancel and I'd just be out the price of my impressions. This hasn't been the case at all. The proposed treatment plan wasn't what I wanted - my teeth are pretty squint and they weren't able to fully correct. Fine, but trying to cancel has proved very difficult. They wouldn't call to discuss when they said they would and have been slow and evasive over email. When I finally got them to accept my cancellation they have said it will take 90 days to process. Ridiculous. All the while they are still taking money every month. Over half a year since I signed up and they have taken hundreds of pounds and I'm still waiting on my refund. Their product might be good, I don't know, but please don't sign up for the full treatment until you have seen your treatment plan. I feel like I have been scammed and not confident I'll get my money back. At best, they're just trying to get as much money out of me as possible. Update: the 90 days to "review" my refund has now been exceeded and still no response from New Smile. Please don't use this company.
Reply from NewSmileJul 25, 2023
Hello there. I am so sorry to hear about this. This is not the experience we would like you to have. We ensure to provide the best customer service and this feedback is a big help. Please send us your order number at [email protected] to further investigate.
Consumer
The lady I did my impression session with was very helpful and made the instructions to follow very clear.
Reply from NewSmileJul 18, 2023
Hello there! We are so happy to hear about your experience with us. Thank you so much for sharing. Please feel free to email us if you have any questions. We are always happy to help!
Arman
Great product so far. Been using the aligners for almost a month and they feel great. There's a bit of discomfort the first day of a new stage but after that they're fine. I thought they'd be weird to have them in for so long (the day aligners are 22hrs a day) but you don't really notice them after a while. Will update this review with the results once my treatment is complete!
Deborah
The team have been incredibly supportive and responsive to questions I have had. I am thankful that I decided to try this product - it has been a great experience. I look forward to completing my treatment plan and seeing the final results.
Heather
So far, I’ve received my impressions kit and had my online appointment to fit the moulds with Angel’s guidance and I’m excited for the next bit now! Angel was lovely, really clear at what I needed to do and talked me through it concisely. The lead time of 3-5 weeks to see what my new smile would be like is a bit longer than I was expecting as it’s also another 3-5 weeks for the first set of braces after you approve the smile. Cost wise, I think they’re competitive and the information I’ve had via email has been well written and professional. I just want to hurry up and get started now!
Gerardo J.
Great company. The time period is about 2.5 - 3 months and so far so good. Even my dentist said these are ok to use since they’re approved by FDA and in Canada. I noticed some reviews provided a bad review due to not reading the terms, and/or not wearing aligners as instructed. Keep in mind these are not “magic” aligners 😅 there are instructions that need to be followed, and NewSmile has a guarantee, (but instructions need to be followed for the guarantee to work). Unsure if I’m just more compliant than others but that makes sense to me. Happy with everything so far!
Laurie T.
After using NewSmile, two of my front teeth collide at an odd angle which prevents my other teeth from touching and makes it hard to chew most foods and impossible to chew many. I alerted NewSmile as this became a problem during the later months of my treatment. Prior to this my teeth were a bit crooked but worked just fine. After alerting NewSmile of the problem, they have asked me for more and more money to fix their negligence: two impression kits, new aligners, retainers and shipping. They also blamed me for the problem despite my teeth fitting their aligners perfectly. Halfway through treatment my dentist recommended that I wear each aligner set for three weeks instead of two. This was advice from a dentist who knows me, my X-rays, dental history and had just assessed my teeth in person. I notified NewSmile of my dentist’s recommendation in the next email I sent (the email they require containing pictures of your teeth in their current set of aligners, asking their approval to switch to the next set). NewSmile’s reply said my teeth looked good and if I’d worn the aligners 22 hours a day for two weeks (I had, two weeks plus one) then I was approved to use the next set! I continued to send them photos and updates every three weeks and they continued to APPROVE my progress and progression to the next step. Now that I have been substantially harmed by their product and am asking them to fix it, they are focused on the fact that I started wearing the aligners for three weeks at a time and state, “compliance is a big part of achieving the treatment preview goal”. I did comply at every step, kept them informed at every step, they approved my progress at every step and I did achieve the treatment goal. My teeth fit NewSmile’s aligners and retainers like a glove. THEIR PRODUCT HARMED ME. DO NOT USE NewSmile. Be careful, you have to live with what they do to you.
