Excellent
Based on 445 reviews
Newtek Bank4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Newtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
445 approved reviews, newest moderated first
Sherril M.
Mark S. was incredibly helpful and efficiently answered all of my questions. I'm very pleased with the Customer Service at Newtek Bank.
Reply from Newtek BankAug 22, 2025
Thank you for recognizing Mark and our team with 5 stars! We look forward to serving you again soon.
Happy M.
My call was answered quickly. I didn't have to be forwarded to anyone. Mark took care of my online access questions and several more solutions with the one efficient, cheerful contact. Thank you Mark!
Reply from Newtek BankAug 22, 2025
Thank you for your review! We appreciate your feedback and are happy to have you with us!
Happy Happy C.
I had a problem logging into my account. I tried too many times with only part of my access. It locked me out. MARK became my hero on the other end of the telephone. He was so patient, understanding of my issue, and helpful. He not only let me into my account, but made sure I could get in several times. Mark is a stellar employee of this bank. People like MARK are the reason my family has so much money with this bank. Thank you, thank you, thank you MARK.
Reply from Newtek BankAug 22, 2025
Thank you for sharing your wonderful feedback! We’re glad we were able to turn a frustrating situation into a positive experience. We truly appreciate your trust in us and your continued relationship with the bank.
irene T.
I had the pleasure today of speaking with Mark S. He assisted me with a complex issue relating to gaining access to my CD account. Mark was extremely professional, polite patient and resolved the issues with me. Mark is an excellent representative for Newtek Bank
Reply from Newtek BankAug 22, 2025
We’re delighted to hear about your positive experience with us! If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help.
Joan S.
This review is for Katie only. Katie (through secure messaging) has helped to update beneficiaries to my account at Newtek. She has been very prompt, efficient, and courteous in her responses. It is so nice to experience this kind of service. People like Katie are few and far between these days unfortunately.
Phong Anh N.
Katie! Very good service
Eric B.
Recently I had gotten locked out of the online banking system for exceeding the password attempts. I clicked on chat figuring I could do some work while I waited for the customer service rep to logon. To my surprise, Christopher had logged on almost immediately and he was on video. WOW! A real live person who I could allow to view my screen and walk me through the process of resetting my password. Christopher made short work of it. He was nothing less than excellent. Top Notch!!
Jake
I tried to open a CD. After three days, they still had not reviewed my application and approved it, and when I called, they said they still have a lot of applications ahead of mine. I understand high volumes, but in 2025 it shouldn't take days to open a CD. I'm sure the bank is fine and the CSR I spoke with was reasonably friendly, but I'm not interested in a digital bank that can't quickly get through a CD application.
