Urtopia EbikeReviews of newurtopia.com

Couldn't be more satisfied with the high level of customer services we received prior to and after the time of purchase. Nicole did an excellent job of working with me through the entire process to ensure I was completely satisfied with the purchase of our 2 Carbon 1 Pro -bikes. Thank you Urtopia and Nicole!

Annie who guided me thru the process of which bikes to buy, including accessories, is by far the most knowledgeable, responsive and helpful person I have dealt with in eons! I am a first time on-line buyer, so I did a ton of research before I found Urtopia e-bikes … after I was certain this was the brand for me, Annie used her wisdom to navigate me thru the process of purchasing 2 of the Carbon Pro 1’s and 2 of the Chord X’s to be delivered to a house I just bought in Italy … it’s a small house but can store 4 bikes for when friends visit. I can not say enough about her customer service… Amazing! Thank you, Annie!!!

Amazing customer service. I love my bike the only bike you need. I love this bike so much I want to be an ambassador for them.

I love my new electric bike from Urtopia. It feels like the future. The intelligent functions make cycling even more enjoyable and safer. The service is always very fair and fast. Even stupid questions about how the rear light works were answered quickly and easily with the help of photos and videos. That's how I imagine customer service to be. It's a shame that you're not allowed to ride faster in Germany, but even so it's really fun. The turbo button feels like I'm Michael Knight in Knight Rider and can jump over 10 obstacles at once 😅 Keep it up 👏.

The immediate support from Annie (Urtopia) service was unbelievable! I've been buying RAD Bikes for 8 years, five of them in fact now and have never received close to the service I have received today, all in the course of an hour or so. CRAZY. RAD bikes are great however too heavy and lack support. AND failed to correct the same poor design issues. It was either a three-wheeler because of my back and age. NO WAY after seeing this beauty! Now I won't be limited to the same distance and trail everyday. Thanks to Urtopia Ebikes and their great support!

I had a problem with the bottom bracket ball bearing what made clicking sounds while pedaling. I wrote about my problem and got a quick contact with a crew member of urtopia services. They helped very unbureaucratically by sending me a spare part that arrived just two days later. Very good! Thanks a lot for that!

I bought the Cord X Step-Through and I LOVE it. I was a bit concerned because I'm only 5'2" tall, but it is a very conformable ride. Just a beautiful bike - stylish simplicity. I'm looking forward to many happy rides together :) Annie in Customer Service is outstanding. She answered all questions immediately and is an absolute pleasure to deal with. Thank you!

My wife and I bought two bikes from Urtopia. I have the Carbon1 Pro and my wife has the refurbished Carbon 1S. I have put 236 miles on my bike in the past month and so far so good. For the money, I highly recommend the refurbished Carbon 1. It’s a no brainer, but, I would recommend the Pro if you want to be able to adjust your handlebar height or add suspension to your seat post. My wife needed neither but did. It took us a little while to bind the app to the bike but once we figured it out, it wasn’t an issue anymore. The refurbished bike didn’t come with a battery key and the app wasn’t binding to the bike. After contacting customer service, they fixed both within 24 hours. They mailed out a key For the battery pack overnight and fixed the software bug to bind the bike immediately. Use their email to contact them. I would not use the app for customer service, for whatever reason they didn’t see our request using the app. But they are very fast with the email. The navigation function on the app doesn’t work, but we don’t use that anyway. I don’t know what they’re talking about with the chat GPT. I see no function of that on the bike, it seems that they have stopped advertising that function. Perhaps even removed it because it wasn’t working as they were expecting possibly. The bike is exactly as advertised. It’s very lightweight and we are getting compliments on them all the time. I do think that it would be a stretch to get 80 miles out of the battery. Probably closer to 35 miles which is just fine. I use power level 2 always and use 3 and turbo on bridges and hills. Perhaps one might get 80 miles if they were 100 lbs and in power level 1 with a tailwind.