Excellent
Based on 288 reviews
Urtopia Ebike4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Urtopia, we're not just about ebikes; we're crafting a new way of city living. Our sleek and smart ebikes are designed for those who love style and substance. We're on a mission to redefine how electric bikes look and feel, making city life healthier and more exciting. With cutting-edge tech and futuristic design, Urtopia offers more than just a ride – it's a lifestyle upgrade, making your journey not just a commute but a daily adventure!
Urtopia Ebike (newurtopia.com) has 288 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 249 reviews with 5 stars · Clear filters
Kevin M.
I would like to give a shout-out for the speedy response in solving my bike problem and the replacement of the part necessary to fix it. Communication I found to be exceptional.
William L.
Of course, I love my Joy. most appropriately named! But it’s the little things that make me love this company. After a year or so I had lost the key to the battery release on the bike. I sent them a note and literally within an hour. I got a return email and they sent a replacement key right out to me, no cost. I just love this attention to the people who buy their products. Hooray.
Wayne
I had a minor issue with accessories recieved and Urtopia stood behind the purchase. So far very pleased with quality and build. Product is well built with dependable design. Well thought product. I will well recommend.
Terri C.
Love my Carbon 1 Pro! Lightweight and all around the best purchase I’ve made. Can’t say enough about my experience with customer service team, all questions asked with a quick helpful response. Highly recommended ⭐️ ⭐️⭐️⭐️⭐️
Sonny M.
The customer service team was very responsive and always there to help with any and every issue.
Balazs K.
I've had a great experience with Urtopia all around. The bike itself is a genuine pleasure to ride — smooth, fast, and fun on every trip. Mine is a discontinued Carbon 1S I bought from dealer stock, so I wasn't sure how much support I'd get — but the team really came through. When my battery range dropped, they checked the bike's riding logs to diagnose it and arranged a special discount on a replacement. The new battery has been fantastic, even outperforming my original. Later, when I damaged a specialized rear-rack part during a tire change, they tracked down a spare and shipped it out — for a discontinued bike, no less. Prompt, friendly, and honest throughout. A great bike backed by a team that stands behind their customers long after the sale. Highly recommended!
Yudie Y.
I had a great experience with Urtopia customer support. I recently purchased a Carbon Classic and contacted them about the promotional accessories. Reece from the support team was very helpful, professional, and kind. They arranged the rear rack for me and also included a complimentary helmet, which I really appreciate. The communication was clear and they provided tracking numbers for the shipment. I’m really enjoying my Carbon Classic, and this customer service made me even happier with my purchase. Thank you, Urtopia!
Chandra D.
The parts department responded immediately to my request for a part to upgrade my seat post. The ride on this bike is so smooth and the weight of the bike fakes you out when you lift it! The selections of pedal assist (Eco, Tour, Smart and Boost) make it ideal for both workout "Burn" or fun "No Sweat" riding.
