Great
Based on 369 reviews
New York Safety Council4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.
New York Safety Council (newyorksafetycouncil.com) has 369 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
369 approved reviews, newest moderated first
Thomas M.
I have many years of driving experience. The course reviewed important concepts needed for safe driving. The time allowed for each module was good.
Reply from New York Safety CouncilJul 27, 2026
Hi Thomas, thank you for the thoughtful review! We're glad the content was relevant and that the pacing worked well for you. We appreciate your feedback and look forward to having you back!
Thomas D.
Microphone not available on my desktop computer. Completing course on desktop. Had to use phone to constantly confirm my identity, switching back and forth. Log into account on computer, log into account on phone, complete ID requirements, log out of phone, continue with course. Verify ID, log into acount on phone, etc.!! Very confusing and annoying. Having me confirm my identity that ofter and then,after 5-1/2 hrs into the lesson, being locked out because of limited time to answer questions is ridiculous. Also, course info I had to review and got tested on is the same exact info that I reviewed back in 2023. Nothing changed!!! Why am I having to complete this course every 3 yrs when the information remains the same? The level of security to ensure I don't "cheat" is, in my opinion, at a level beyond what a reasonable person would expect to take "a course".
Reply from New York Safety CouncilJul 27, 2026
Hi Thomas, we sincerely apologize for the frustrating experience. The identity verification process is mandated by the state of New York to ensure course completion integrity, but we understand how disruptive it can be on a desktop without a microphone. Please don't hesitate to reach out to us at [email protected] if you need further assistance — we'd love the chance to make this right.
Josephine S.
Horrible experience. From the start it was hard to log and stay logged into the system, and I spent much time talking to your help center where the person was very difficult to understand and hard to follow her instructions. After I got back in and I was about 20% into the course it stopped recognizing my voice password and I had to call again, but this time I was not able to continue; and I asked that my money be refunded, but she could not do that. Sometimes later I received an email congratulating me on successfully completing the course and that I would be receiving the certificate in the mail, which obviously I never received. I have filed a dispute claim with Visa. PS. I mentioned this to a friend and he told me he had a similar experience and money was refunded to him. I would have given you a zero star if it had been possible
Reply from New York Safety CouncilJul 27, 2026
Hi Josephine, we are so sorry to hear about the difficulty you experienced — both with logging in and with our support team. This is absolutely not the experience we want for our students, and we take this feedback very seriously. Our team will be reaching out to you directly. We sincerely apologize for the frustration this caused.
Kenneth W.
I had to pay for another course in the process of not able to get my money back.
Reply from New York Safety CouncilJul 27, 2026
Hi Kenneth, we sincerely apologize for the experience you had. We want to make this right — please reach out to us at [email protected] with your order details so we can review your case and ensure you receive the appropriate resolution. We appreciate you letting us know.
Rizelle V.
It was so easy to navigate and the lessons was very helpful. Customer service also did a very amazing job of being so helpful when I got locked out of accessing the lessons.
Reply from New York Safety CouncilJul 27, 2026
Hi Rizelle, thank you so much for this wonderful review! We're delighted to hear that both the course and our customer service team made a positive impression. We'll be sure to pass your kind words along to the team. Looking forward to serving you again!
Bob T.
Would have been 5, but the super security is annoying,
Reply from New York Safety CouncilJul 27, 2026
Hi Bob, thank you for the feedback! We understand the identity verification process can feel like an extra step, but it is a state requirement to ensure the integrity of course completion. We appreciate your patience with it and hope to earn that 5th star next time!
Byron Israel Penafiel B.
Excelente Gracias
Reply from New York Safety CouncilJul 24, 2026
Hi Byron, ¡muchas gracias por sus amables palabras! We are so glad to hear you had an excellent experience. Your feedback means a great deal to us and we look forward to serving you again!
AJ O.
A question was asked about child support arrears. The answer was suspended instead of revoked. There were way more important questions to ask beside a drivers license in child support payments.
Reply from New York Safety CouncilJul 24, 2026
Hi AJ, thank you for taking the time to review us! Your feedback helps us continue improving our courses and services. We hope to provide you an even better experience next time.
