NexampReviews of nexamp.com

Reply from NexampJul 27, 2026

Jack, thank you for taking the time to share your feedback. We’re sorry to hear that your transfer experience felt more difficult and time-consuming than expected. We understand how frustrating it can be to make a change in providers, especially when billing concerns are already part of the decision. Your comments about the 90-day timeline and the level of concern around your reason for switching are important, and we take them seriously. Feedback like yours helps us identify where our process and communication can be improved so customers feel better supported throughout a transition. A member of our team will review your concern and will try to reach out to follow up directly. We appreciate you bringing this to our attention. If you have any questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at [email protected]. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp! Sincerely, Nexamp Customer Support

Reply from NexampOct 28, 2025

Hello Mike, Thank you for your feedback, and we’re very sorry that you haven’t received a response yet. Our team will be reaching out to you shortly to discuss your concerns directly and help clarify your account. As a quick reference, in New York, Nexamp community solar credits are applied based on your electricity usage and the amount of energy generated by your share of the solar farm during a given period. Because Nexamp bills in arrears, the charges on your statement reflect credits produced during a prior production period, so they may not align with the same month shown on your utility bill. When reviewing your bills, we recommend comparing the production dates on your Nexamp invoice with your National Grid statement to see when and where your credits were applied. No matter the month or production amount, you continue to receive a 10% discount on all applied credits. We look forward to connecting with you soon. In the meantime, if you have additional questions, our support team is available at 855-727-4636 or [email protected], Monday through Friday, from 8:30 AM to 6:00 PM EST.

Reply from NexampOct 24, 2025

Hello Tom, Thank you for your feedback. Once enrollment is completed, customers are often not placed on a solar farm right away. Space needs to become available in your utility area, and when it does, we’ll follow up with the next steps and subscription details. We understand that many customers are excited to start seeing the benefits of community solar right away, and we truly appreciate your patience as we work to match you with a farm. As demand continues to grow, we’re actively working to bring new projects online and will keep you informed with any updates. We look forward to providing the benefits of the program to you as soon as possible.

Reply from NexampOct 24, 2025

Hello John, Thank you for sharing your concerns. We’re truly sorry for the frustration you experienced. We understand that the program may not be the right fit for everyone and appreciate you taking the time to provide feedback. In New York, community solar billing is in arrears, meaning your utility first applies the solar credits to your bill, and Nexamp invoices you afterward. We know this process can feel unconventional, especially when multiple months are included in a single invoice. There is also a delay between when credits appear on your utility bill and when you receive our invoice, as we wait for confirmation from your utility before billing. Once confirmed, we apply your contracted discount to the credits and send the invoice. What we can confirm is that you always receive the full credit and your discount, regardless of when the invoice is issued. At Nexamp, we are committed to making the process as clear and seamless as possible. If you’re open to it, we’d be glad to review your billing timeline and can also provide a summary of your historical credits, payments, and savings. We appreciate your understanding and are here to help.

Reply from NexampSep 30, 2025

Hello John, Thank you for sharing your feedback. We’re truly sorry to hear about the confusion and frustration surrounding your recent billing experience. Nexamp is committed to providing a transparent and reliable customer experience, and we regret that this has not been the case for you. To clarify, Nexamp invoices customers only after we receive confirmation from your utility that solar credits have been applied to your account. Occasionally, delays from the utility in transmitting this information can affect the timing of our billing. In your case, we received two months’ worth of credit data from the utility in close succession, which resulted in both June and July credits being included on a single invoice. We understand how unexpected this can be and apologize for any inconvenience it caused. Our goal is always to stay as current as possible with invoicing, and we’re happy to work with you if a payment plan would be helpful in spreading out the cost. Please don’t hesitate to contact our support team at 855-727-4636 or [email protected] to discuss options that work best for you. We appreciate you bringing this to our attention and remain committed to providing a positive experience for all our customers.

Reply from NexampJan 3, 2025

Hello Daniel, Thank you for sharing your feedback. We’re truly sorry to hear that our program felt overly complicated and that the savings did not meet your expectations. At Nexamp, our goal is to make the program as clear and straightforward as possible, and we regret that this was not your experience. We understand that you reached out to our support team for clarity, and we sincerely apologize that these interactions did not fully resolve your concerns. Transparency is important to us, especially regarding the two-bill system and how credits are applied to showcase your savings. While we strive to provide the highest possible discount within the parameters of your state, we recognize the importance of clear communication in ensuring our customers feel the full benefit of the program. While we’re sorry to see you go, we greatly appreciate the opportunity to learn from your feedback. Please know that our customer support team remains available to assist with any further questions or concerns.

Reply from NexampJun 11, 2024

Hello David, Thank you for your feedback. We apologize for any delays you have experienced. We aim to provide clarity regarding our enrollment process timeline. Due to the high demand for space on our solar farms, customers are typically added to a waitlist upon signing up. These waitlist timelines vary by state and cannot be guaranteed. We understand the frustration caused by unforeseen delays in getting your account off the waitlist. As mentioned in our recent conversation, we are taking additional steps to ensure you can be added to a live project and experience savings as soon as possible. We again apologize for the delays, and we hope the steps we have taken to address your concerns are adequate. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Reply from NexampNov 20, 2023

Hello Ken, Thank you for your thoughts. We appreciate you reaching out and explaining your circumstances, and hope the details provided below can help you move forward.  When you first signed up with our program, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your electrical costs for the year. To cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to reduce their utility costs still substantially in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your Unitil account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. Since Nexamp does not have direct access to view if you have excess credits with your utility, we strongly recommend that you monitor what your credit bank is and if you do feel it is too high, to reach out to us so we can reanalyze your share size so you can generate fewer new credits and utilize your excess credits more quickly. As for the timeline to adjust customers’ accounts, we are limited to 4 submissions to the utility a year per the program’s regulations. These are submitted each quarter so that there is a consistent schedule to make changes for our thousands of customers. Whether it be to adjust subscription sizes on our farm or process cancelation requests, the process is not immediate, and it is referenced in the contract you signed with Nexamp. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your Unitil account and when we bill you. This explains why you received and paid Nexamp invoices after your cancelation request date.    Regarding the excess solar credits that you had on your utility account at the time of your move, we are willing to work with you to find a solution that works for both parties. While it is out of Nexamp’s control to determine what your utility can do with those credits, we are continuing to advocate on our customers’ behalf to create more customer-friendly regulations in the future. To assist with your specific concerns, we will reach out to you to learn more. We appreciate your time as a Nexamp subscriber and look forward to assisting your needs moving forward.