Reeceyy S.
Great company
I'll have to say that this company has been great to me. I love the hours. I can schedule when I want to schedule. If I want to maximize those hours, I surely can. The company is great. They could upgrade the soft phones lol, especially Five9. I do enjoy Nexrep and any chance I get to bc a 1099 CSR I will. Con: They really have to work on upper management for some programs. I think that there needs to be some type of yearly or Quartly training for OM's because they can get frustrated and not realize that they are taking it our on the agents. Example: One manager caused me to leave for a while because that person was so toxic and not in order at all. She barely showed for meetings and didn't communicate. I am big with communication! This situation was resolved though. It's just an example. Con: Pay is really below average. They really should think about going to 13 or maybe 14 hourly. I do understand that it isn't solely on Nexrep though it's possible it could be with the Client as well. Even if they stay at 12 hourly it will still work. With that being said. I will continue to utilize this company as either my main income or 2nd income resource. My intention is to go back to them later this year if they have anything available.