Great
Based on 329 reviews
Nextnecklace4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Next Necklace, we specialize in creating personalized jewelry that captures the essence of your unique story. Our mission is to help you express your emotions and memories through beautifully crafted, one-of-a-kind necklaces. With our easy-to-use online platform, you can customize every detail of your necklace—whether it’s choosing the perfect material, shape, or engraving, we ensure that your piece reflects what matters most to you.We use only the highest-quality materials, guaranteeing that each piece is not only stunning but also built to last. Our fast production process and global shipping options mean that your personalized jewelry is delivered to you with convenience and speed. Whether you're looking for a meaningful gift or a special treat for yourself, Next Necklace is here to help you celebrate the moments that matter.
Nextnecklace (nextnecklace.com) has 329 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 58 reviews with 1 star · Clear filters
Melinda B.
I did not intend to purchase today. Please cancel. Melinda Basler
Reply from NextnecklaceOct 19, 2026
We're sorry to hear that you didn't intend to make a purchase today. We've arranged a refund to your original payment method, which should arrive within 3–5 business days. We hope this resolves the issue for you.
Darci O.
I will not order from this company again. I ordered three things. 2 of the items were not what I ordered. They make it hard to return and expensive. The metal is very cheap feels like plastic. It’s not worth the price. You can find nicer and better jewelry somewhere else. Very dissatisfied Update.. To clarify I did order it in gold. I never wanted it in silver. And the earrings I have reported it you have just not responded to it. I ordered hoop earrings but they sent me drop. They sent me a screenshot saying they were drop not hoop but I have the confirmation and it says hoop earrings. You are a scam sight
Reply from NextnecklaceOct 8, 2026
We’re sorry to hear that you were disappointed with your order. We’d like to clarify a couple of points about the items mentioned in your review. For the bracelet, the item you ordered was the silver-color version. After receiving it, you contacted us because you preferred the gold color. We offered to have a gold version custom-made for you at no additional cost, but we did not receive a reply from you at that time. Regarding the earrings, we did not receive any report of an issue with the item. However, if you’re not satisfied with your purchase, we’re happy to assist with a return and provide a full refund once the item is returned to us. We’re sorry the items did not meet your expectations and hope we can still help resolve this for you.
June
I got a duplicate necklace and charged for it. I sent it back, paid for shipping back even though they say free returns. They charged me $10.00 more for their shipping fee initially and $20 for what they said was a custom order length which was not advertised. They rip off the customer, don't communicate the return policy and change the information during the conversation. Cannot reach by phone. VERY poor company to deal with and their quality is not that good. NEVER shop there! Dishonest!
Christine
The shipping times and responses of customer service are abysmal. Have been waiting since Dec 7 for items which is about 1.5 months and really getting just lip service from Customer Service.
Lynne S.
BUYER BEWARE : PROCESSING TIME FOR MY ORDER WAS 10 DAYS, and then I paid extra for expedited shipping of 5-6 business days! I ordered my item on 12/17 for an event of 12/30, so I paid for expedited shipping , but was notified by customer service that my order only was prepped to ship on 12/29. I am so disappointed. I loved the item and carefully picked it, but 12 days is not enough lead time to get my item . How disappointing. I need to go out today and shop to find a local item for my event.
Mae M.
I’m assuming this is a bogus site. Paid for express shipping, have heard nor received anything from this company. Sent numerous email’s asking for an answer. I’ve called CC company to dispute charges.
Toni C.
Horrible communication never spoke to a live person. When you call or chat options you still have to leave a message. Asked for a refund immediately and was given options to spend more money or get $10 returned on a$100+ purchase. Stay away
Tony M.
The merch ships from China and takes a significant time to arrive. The website offers a 30 day unconditional return policy. When you try to return items, they offer add'l merch or a small credit. They try to dissuade you from returning because "it will take a long time to ship back". They refuse to provide RMA & return address. Until this point point they are very responsive and then THEY GHOST YOU! STAY AWAY!
