Reply from Next Stop RelocationMar 12, 2025
We’d like to clarify the situation. We do have our own trucks, and our team was ready to assist with your move as soon as you booked with us—just two days before your moving date. Upon arrival, we noticed that the inventory provided didn’t match the actual items being moved. You had additional items, including a fridge, furniture, and many more boxes that were not listed in your estimate. As a result, we had to charge for the extra CF of space required to accommodate these items.
Our goal was to make your move as smooth as possible, and we worked hard to ensure it was completed on time, despite the short notice. We provided a fair charge for the additional space and items, which you declined to pay for, unfortunately halting the move.
We have documentation, including videos and evidence, showing the discrepancies between the original inventory and what was actually moved. Our priority is always to be transparent and professional, and we regret that this situation led to a misunderstanding.
we must clarify that this review is NOT accurate. The information provided does not reflect the actual events or our company’s practices, and we consider it to be a fake review.