Next VacayReviews of nextvacay.com

Reply from Next VacayFeb 4, 2021

That's so awesome, Angela! We're so happy we could be a part of something so special and make this summer tradition a possibility for you again this year! COVID has managed to separate a lot of families over the course of the last year as people continue to try and stay safe, and we're both happy and lucky to be able to continue doing what we do and making travel and reconnecting with family a possibility for so many. Thank you so much! :)

Reply from Next VacayFeb 1, 2021

Thanks for sharing your feedback with us, Madeline. We're disappointed to hear the deals weren't beneficial to you. We do recommend booking deals as quickly as possible to ensure you get the best price possible, but we also look for deals with a wide time-frame of availability to help mitigate any time constraints on deals; that way there's a better likelihood members will find a time that works for both their budget and their schedule. The frequency of the deals does fluctuate, but our team is dedicated to sending out only the best deals available. We always choose quality over quantity, and we won't send a deal to your inbox just to send a deal, but we take the time to ensure it meets our standards and is a deal we would jump on ourselves! As for our annual membership, we don't make an effort to be sneaky. The annual nature of the membership is shared before signup, in our Terms of Service, and mentioned again in our introductory emails. Members can cancel their subscription at any time directly through their account or with help from our support team, and there's also the option to turn off auto-renewal and set the membership to non renew. However, we're constantly working on improving our services, and we'll continue to work on this in the future! Please reach out to our team at [email protected] if you need any help with your membership or have any questions about our service. Thanks again.

Reply from Next VacayFeb 1, 2021

Such high praise! Thanks so much for the amazing feedback, Nathan! We're ecstatic you've already scored some great deals to places you've wanted to go :) We love being your passport to travel the world, and we can't wait to see what else is in store for you! Happy traveling!

Reply from Next VacayJan 29, 2021

Thanks for sharing your feedback, Sandy, and I'm so sorry to hear you feel this way. We put a lot of effort into our product and our customer service, and the last thing we want is for you to have a poor experience. We don't currently offer phone support, but we have live chat available directly on our website M-F, 9AM - 5PM EST. Our team also responds to email inquiries within 24 hours. We weren't able to locate any previous emails from you under the information available to us, but you can reach us directly at [email protected] and our team will be able to assist you. To clarify about our service, we are an annual membership, so we only charge $25 USD per year. If you live in another country, such as Australia or Canada, the amount debited will have your country's current exchange rate applied, so you may see a slightly higher amount than $25 USD debited. However, this has always been the case for members located outside the US and would have applied for the entirety of your membership. And as I mentioned, we are an annual service, so you should not be seeing monthly or bi-monthly charges. However, if there is any problem with your billing, we'll be more than happy to rectify that immediately. Please contact us via our email or live chat with your information, and we'll make sure you're taken care of ASAP! Update: Great news Sandy! We received your recent DM on Facebook and were able to locate your account, and it looks like this issue was already resolved last year! We weren't able to get in touch due to a block filed from your email address, but those transactions you're seeing from Oct and Dec should in fact be refunds. We've emailed all the details to your inbox but if you have any further questions you can contact us there or through one of our other support channels at any time!

Reply from Next VacayJan 28, 2021

Hi Janelle. Thanks for taking the time to share your feedback. I understand your disappointment with the ad we had posted on our social media. I want you to know it does not accurately reflect our sentiments toward the travel agency community and all you do to help people travel more easily and affordably. We're deeply sorry for the upset and any harm caused, and upon feedback from our wonderful members like you, we have immediately pulled the ad. We will be working to make certain we take the proper steps in the future to ensure our ads highlight our business without disrespecting or making light of the effort that many hardworking men and women out there in the travel industry put forth to help us all travel and explore the world. We did receive your email and you should have seen a response, but please don't hesitate to reach out to our team at [email protected] if there's anything more we can do.

Reply from Next VacayJan 28, 2021

Thanks for leaving your feedback Angie. I'm so sorry to hear you've had a poor experience canceling so far, and we'd love to make this right as soon as possible. If you're having trouble receiving the login link in your email inbox, it could be the email is being sent to the wrong folder or we're unable to send it due to a problem with your receiving email address. Whatever the case may be, our team is always available to help and quick to respond to any inquiries or requests for assistance. Please reach out to our support team at [email protected] with your information or via the live chat available on our website (weekdays from 9AM - 5PM EST). We look forward to hearing from you and making sure we get you squared away! Update: Glad to hear everything was taken care of! Thanks so much for your feedback and suggestions, and we hope to have new updates to our website later this year!

Reply from Next VacayJan 20, 2021

That's awesome, Alex! A trip to Toronto will be so exciting, and we're ecstatic we could help you score such a great price! Thanks for taking the time to leave us a review, and we can't wait to see where else you'll go in the future! Happy traveling :)

Reply from Next VacayJan 13, 2021

The best dreams are the ones you can make into a reality! Congrats on booking your tickets to Belize, Courtney! From the nature parks to the beaches and cayes to the reefs, there's so much to do and see in Belize, and we hope you have a chance to experience it all :) Happy Travels!