Reply from Next VacayJul 29, 2020
Thank you for reaching out and sharing your feedback with us, Cindy. Of course, we understand your frustration regarding this situation. However, after going through our records multiple times, we could not locate any cancellation request prior to your recent chat with us.
In our previous communication with you, we did receive your explicit confirmation that you wished to keep your account active and this is the reason your account is active with us now and why you have continued to be charged annually for your subscription. Had we received a request to cancel, we would have immediately assisted with that, and you also have the option to cancel your membership directly from your account at any time.
Due to the amount of time that has passed since the charges were billed, the previous charges under this account are not eligible for a refund. However, as mentioned in our email, we have made sure your subscription's auto-renewal feature is now turned off, so you will not be billed further. We have sent an email to your inbox with all of this information along with records of our previous communications. If you have any other questions or concerns that were not addressed, please don't hesitate to reach back out via that email or directly at [email protected], and we'll be more than happy to go over your account with you further.
