Great
Based on 268 reviews
NICE inContact4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.
NICE inContact (niceincontact.com) has 268 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
268 approved reviews, newest moderated first
Randy
Great product Great product. Can integrate and do almost anything you can think of. Multi-platform connection to any hosted VoIP; agnostic. Post-sales support can use a little work.
Reply from NICE inContactOct 30, 2019
Thanks so much! We will pass along your commentary.
James
I like the ease of use and their support staff is great. I also get to have a call with my TAM twice a month to discuss any of our specific challenges. There are some things I would change . But InContact has a process for that too. Recommend a change and if 10 other customers agree it's a great idea... InContact sends it for development! Overall a great experience.
Reply from NICE inContactOct 30, 2019
Thanks for the review James! Glad to hear we are in constant communication and that we are listening to what you need.
BH
The platform in general works well, but we are using this tool with the RingCentral partner and have been experiencing call quality issues.
Reply from NICE inContactNov 25, 2019
Hello. We have reached out to your service team to determine ensure that your concern is being addressed.
Katrina W.
System is easy to use and configure. The dashboard is very helpful for myself and agents.
Reply from NICE inContactOct 30, 2019
Katrina, Thank you. Glad to hear it is easy to use for you and your agents.
CW
Not user friendly, customer service nonexistent, TAM's are useless
Mike
I have been using InContact for about 3 years now. Overall, the system is very powerful and will really help to redefine your contact center from a sales perspective. There are things that could be better, but their product roadmap that is coming is going to resolve most (if not all) of those issues.
Reply from NICE inContactOct 30, 2019
Thanks for sticking with us, Mike! We work to make improvements all the time.
Jon H.
Sales and Technical Account Management is absolutely stellar. Support has been lacking lately (last 5months, have closed several problem tickets under active protest from us, the client, that the issues aren't resolved and tickets need to stay open until resolution). Aside from the lower tier support teams, the product suite is solid, works well for the most part.
Reply from NICE inContactOct 30, 2019
Thanks Jon! We will pass along your comments to the appropriate teams.
Colby
Overall, a great company to work with. Support is available as needed. However, their infrastructure seems a bit rigid as adjustments can take some time to happen even to the point of seaming unfeasible at times.
Reply from NICE inContactOct 30, 2019
Thanks for the insight Colby! We will pass it along to the appropriate teams.
