Reply from Nimah | Arabic JewelleryDec 19, 2025
Hi Sarah,
Thank you for taking the time to share your experience, I’m really sorry to hear about the frustration this caused, especially with the order being intended as Christmas gifts.
I’d like to clarify a few important points for transparency. According to Royal Mail tracking, your parcel was delivered successfully and left in a safe place. During the peak Christmas period, Royal Mail (and other couriers) do unfortunately experience delays and tracking backlogs, where scans don’t always update in real time , this can understandably cause concern.
We dispatch all orders within 1–2 working days, and our stated delivery timeframe is 4–8 working days. Your order was delivered within this timeframe, even with seasonal courier delays outside of our control.
We completely understand how stressful delivery uncertainty can be, and we’re always here to help investigate or support if there’s a genuine issue. However, we take accusations of being a “scam” seriously, as this does not reflect our service, our dispatch records, or the confirmed delivery in this case.
If you still have any concerns, we encourage you to reach out to our support team directly at [email protected] so we can assist further.
Best wishes,
Nour