Nine Line ApparelReviews of nineline.com

I placed an order on August 27, it’s October 12 and I still don’t have it. I called on October 1 and it was supposedly shipping out that day. Called again today and it was just picked and will ship today. We’ll see if that is true. Can’t cancel either. The worst thing is they charge you at the time of order not when it’s shipped like most legit businesses do. DON’T WASTE YOUR TIME AND MONEY ON THIS COMPANY!

I ordered 2 t shirts. Their website said to allow 5 to 7 business days for my order to be filled and shipped. My order was eventually filled. I received the 2 shirts exactly 1 month after placing my order. I am not happy with the fabric used in the shirts they sell. It is sheer and very thin. When I look in the mirror I can see my skin through the shirt. I will no longer spend any of my money with Nine Line. I placed a 2 shirt order with Warrior 12. I reveived my order within a week. I will be buying my shirts from Warrior 12 due to the excellent service and the fabric used in their high quality shirts.

I would give 0 stars if this would let me! I placed an order almost a full MONTH ago, with the understanding that it can take 7 business days before it ships---that's fine, I planned ahead. I received no communication at all in the process, I had to call 3 TIMES to check the order status and kept being told that "it was being escalated to a supervisor" and "will be shipped out ASAP". Finally, on the 17th business day (24 actual days since I placed my order) after receiving nothing but a confirmation email, no response from the "supervisors" in over a week, I called again and was told that one of the items is out of stock and that is why it hasn't shipped. No one could tell me this in my 3 other phone calls over a 3 week span of time??? They took my money instantly, but couldn't bother to respond and say "Hey by the way, we don't even have what we sold you....sorry!". WORST CUSTOMER SERVICE EVER, do not buy from this company. You will be lucky to get what you order, after you wait a month to try to give them the benefit of the doubt. This was for a birthday gift for my fiancé, thanks a bunch Nine Line! This is not at all a reputable company, now I'm stuck the day before his bday scrambling to get a back up gift. This business should be shut down, I wish I would have looked at all the bad reviews before I bothered ordering.

Awful service. When I reached out the lady told me she will discuss the reason of delay with her manager and get back to me. Nothing. I wonder if this is a veteran owned or not.

I can confirm every negative thing being said about this company. Order three items with 2 day shipping. Never received order after two weeks. Sent email that was never answered. Spoke to customer service and they gave the usual excuses about Covid etc. cancelled my order and was told refund should appear within the next few days. We shall see. There are a lot of patriotic companies out there who are working hard to represent their products in a professional and dignified manner. This is not one of them..

Not impressed! I like their designs but read the fine print "may be shipped after date". So 1 week after that date I email to see where my order is & told "There was a mix up & they are working on shipping my order out". Another week goes by with no update & again I am told "There was a mix up & they are working on shipping my order out". I said No Thanks and got my full refund. The shirts look good but shipping is empty promises.

No product after 3 weeks; no response to emails; company started out ok, but I guess things just got too good for them. axner

Confirmation email, but nothing else. Over 10 days went by and no shipment. Reached out to customer service and no email back. Reached out to Facebook and they replied with that they sent me a response. They lied. They’re a scam of a company and they don’t ship the products you pay for. I still don’t have what I ordered. Customer service is no help and they told me that they aren’t Amazon and can’t ship fast. 2 tshirts! Poshmark and eBay independent sellers ship faster than them.