Great
Based on 556 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ninjacators is Americas #1 NinjaTrader® Innovator with over 450 mistake-proof NinjaTrader® Indicators & automated trading edges. Over 50,000 NinjaTrader® users in 29 countries TRUST US with their daily futures trading for a quicker and easier way to win their way everyday. Ninjacators is headquartered in New York with offices in Florida.Since 2008 Ninjacators has helped over 50,000 traders prosper faster on the NinjaTrader® platform. Developing over 450 innovative indicators. And nearly 100 unique plug-and-trade strategies with a proven trading edge.All based on our combined 70 years of successful institutional and retail trading experience.
Ninjacators LLC (ninjacators.com) has 556 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
556 approved reviews, newest moderated first
Joseph W.
sent Indicator the following day.
Reply from Ninjacators LLCMay 20, 2024
Hello Joseph,Thank you for your review. We apologize for the delay in delivery after your purchase. Rest assured, we're committed to improving our delivery times and hope to have the opportunity to serve you again in the future.
customer
I'm impressed with the amount of value included with the systems and memberships. The more advanced it is, the more value included. Regardless of how good their software is, there's bound to be a glitch somewhere, which is to be expected with this level of complexity. That's where the support team comes to light and shines brilliantly! I've had the privilege of interacting with a handful of support members and they are true gems among the best of the best. I lack the ability to justly convey how good these people are, but Ninjacators is a company that does it right!
Reply from Ninjacators LLCMay 20, 2024
Thank you for your glowing review! We're thrilled to hear that you're impressed with our systems and memberships. Our support team works tirelessly to assist our customers, and we're glad to hear they've exceeded your expectations. We appreciate your kind words and look forward to continuing to provide you with excellent service.
MD
Great customer service and communication. I can always rely on a fast and complete response!
Reply from Ninjacators LLCMay 20, 2024
Thanks for the review! We're glad you've had a great experience with our customer service. We appreciate your support!
Edy
can't log in
Reply from Ninjacators LLCMay 20, 2024
Hello Adi, our support team reached out to you about your login issue, but we haven't heard back from you. Can you please confirm you got everything you need to get started?
MR A J W.
You are not alone with Ninjacators They make every effort to understand and help. It is first class support
Reply from Ninjacators LLCMay 20, 2024
Thank you! We're here to help and appreciate your support!
Jake S.
I bought the indicator at 9am. It took until 1:30pm to receive the indicator i bought. I couldn't test or even use the indicator until the market was nearing closing time.
Reply from Ninjacators LLCMay 22, 2024
Hi Jake, Thank you for your feedback. We apologize for the delay due to our recent migration to a new member area. Please rest assured that moving forward, all purchases will grant immediate access. Thank you for your understanding.
Richard M.
Quick helpful response
Reply from Ninjacators LLCMay 20, 2024
Thank you for your feedback! We're glad we could assist you quickly.
Helen C. P.
3 star because I may not know enough to be accurate. Today I spent almost 3 hours of my time listening to a promotion for an algo-bot futures program by a guy, Christian, who repeatedly expressed surprise that everyone in audience hadn't seen his programs -- suggests he didn't ask staff ahead of time. Then typical marketing strategies of time limits, urgency, special deals, while on website, same price as stated as being a special deal. While waiting on a promised support staff call for questions I had prior to signing up, I searched for reviews of the program, finding nothing. Red flag for me. Rather than a call, I received a text from Chris C, asking me to write ?s in an email or via Zoom, which I was hesitant to do re: revealing personal info w/o knowing to whom I was sending it. He then said he'd call. Crickets. Company office hours over. Not keeping an agreement w/o renegotiating is not acceptable & another red flag. Of course, it's possible that his thumbs for texting broke. And then I read the comments here on Trustpilot and guessing the Universe has let me dodge a bullet. Adage: if something seems too good to be true, it probably is. Lot people writing about problems. Also see comments about a staff member being fantastic and the person is not in the staff member list on the website. Good grief, Charlie Brown. PS I'm a clinical psychologist with many years trading experience.
Reply from Ninjacators LLCMay 10, 2024
Hello Helen, We truly appreciate your feedback and are committed to maintaining transparency in all our interactions. Our records show your previous purchases with us. Christian plays a central role in our programs, and the recent event was tailored for our Internal Group, which includes customers like yourself who are familiar with Christian's involvement. However, we acknowledge the need to provide more details about Christian for future events. Thank you for raising your concerns. It's important to note that we launched this product just last week, and we're delighted that you could attend this exclusive event. While we regret any miscommunication, integrity and transparency are core to our values. There appears to have been a misunderstanding regarding a direct call from our support team, as their primary role is to address your inquiries. Given your multiple interactions with our support team, we assume you have our contact details. Chris C., our representative, is from our sales team. We offer a complimentary call to address any questions you may have and to assess if our product meets your needs. However, we can see where this may have been confusing. Our goal is to ensure that our tools benefit our traders, while also understanding if they may not be the right fit for you. As your mention of our Trustpilot Reviews, we have addressed every matter raised to the fairest resolution we can. I apologize for any confusion and hope this explanation clarifies matters for you. Wishing you success in your trading endeavors as always.
