Ninja PatchesReviews of ninjapatches.com

Wrong product shipped again. Company refused to correct mistake. This is the third issue we’ve had. Time to move on to another company.

los colores no son los correctos, pobre calidad del bordado.

Unfortunately I cannot recommend Ninja Patches. First of all, if you are ordering patches, understand that their 9-13 estimated shipping time is specifically for production time and they will use up every day. We ordered 11 days ago and it hasn't even started production yet. We called to explain that we are new customers and that the ship times were confusing. We explained that we have an event starting in two days and asked if there was anything they could do to help. There was zero customer service. He just relayed that it would be up to 1 more week before it ships and we will receive it 3-5 days later. That will put it at nearly four weeks from when we ordered. We will miss two weeks of sales. There was nothing he could do. We asked to speak to a manager and they told us a manager would call us in 30 min to and hour and no one ever called.

I placed an order with Ninja Patches on July 12, expecting it to ship within their stated 9–13 business day window. They took my payment immediately but provided no confirmation that my order was in progress. I received no updates—no shipping estimate, no production status, nothing. After more than a week of silence, I submitted a message through the contact form on their website to check on my order. I never received a response. I called them on July 23 and was told the order was “in progress” and would ship in a day or two. It didn’t. Still no shipping notice, still no reply to my email. I called again on July 30 and was told, rather dismissively, that I was “still within the 13 business day window.” I understand timelines, but what I don’t understand is the complete lack of communication or follow-through. It wasn’t until I called a third time, on July 31, and asked for a supervisor, that my order finally shipped—overnighted, which tells me they knew something had gone wrong. I was also surprised to learn my order had been outsourced to another company—something that was never disclosed. And when I asked why my email went unanswered, I was told I “might have contacted the wrong department.” I used the contact link directly from their own website. This was an unnecessarily frustrating experience for a fairly simple order—25 patches. I expected much better service and communication, and unfortunately, I can’t recommend this company based on how my order was handled. ****** Update: Ninja Patches publicly responded claiming they emailed me. That is simply not true — I’ve double-checked all folders, including spam. No communication was received. I stand by my original review. Poor service and lack of communication were the issue from the start, and now they’re compounding it by misrepresenting the facts.

Patch quality terrible, wording on patches almost unreadable, loose threads everywhere. contacted customer service and they blamed it on my artwork and said my design was "too wordy", and would only give us a 20% credit. cant use the patches on our merchandise. paid for a bag of trash

Patchs are unusable! Number on the patches can't be read!! I attached very clear image with readble letters and number.As a return I got terrible patches! I am so disappointed! I can believe that noone from the shop never checked attached photo and end product! This was wasting of money - $160 wasted!

Dishonest company. Ordered 3 by 2 inch patches and they sent 1 by 3 inch. Would not accept returns. They use a "catch all" with proportionate size being the overall deciding factor. I was never contacted to ensure i was okay with the size difference. Horrible customer service. Take your business else where.

Terrible. Took a month to get to me and I couldn't get a straight answer on why after following up multiple times. Once the patches finally arrived I was so disappointed in how they turned out. They changed elements of my design and totally missed other details. Tried reaching out to see if they would make it right and they refused. Offered a measly 30%. Low quality product produced by thieves. STAY AWAY. Also adding the "brandon" that replied never got back to me when I emailed them upon their request. They don't care about you. Again. Good riddance. Check out Lonestar Adhesive or Stahls if you want a reliable company with integrity.