Ninja PatchesReviews of ninjapatches.com

Had a batch of patches that were not staying on hats. Then a batch that was smaller than ordered. Had a customer service manager call me after a bit of back n forth. We hashed it out and they made it right! I am happy Ninja took the steps to resolve my issues! Thank You Ninjas!!

Hi! This company has a new ai mockup service. I used it and it generated something I almost liked but not quite, then refactored it with additional updates and the second iteration was something I genuinely loved. I ordered this second iteration. This picture showed up on the order page and confirmation page of this second iteration that I loved. I paid $100 for 30 print patches. When I received them, the printer printed the first iteration, not the second iteration. I was super disappointed because of how much I spent and it wasn't exactly what I ordered! I emailed customer service and they got right back to me, submitted the correct design for printing, updated shipping, and will send me the correct patches. The only sad bit is I planned to use these for my daughter's birthday this past weekend and was not able to. The timing does matter and it is really important to get people their correct products according to the promised time. Ai is new and flashy and cool, but it has to be human reviewed and human tested. Some QA was missing and I am happy they are sending me what I actually ordered but sad it wasn't here in time to use.

I have placed several orders with them. Up until now I was very happy. My last attempt at an order was a nightmare. To the point I legit think someone was just F'ing with me. I provided 2 patches, 1 a circle with a very basic design in middle and words around circle. The second a custom shaped patch with very basic font and a mascot. 1st proof they enlarged my font so large it was comical, not centered and misspelled. No biggie as that is what proofing is for, I resubmitted a newer file to help with the smaller fonts. Proofs 2 - 4 were a nightmare. They didn't take into account my newly submitted art and kept providing me the same exact proof as previously. They refused to do my small text and told me I would have to increase my patch size from 2.5 to 3.5 or all small font was going to be removed. To clarify, I myself own a commercial embroidery machine and made the very patches I was asking them to make to make with no alterations. I use 3rd parties for workflow management. Unfortunately I went back to my usually patch maker, GS-JJ and had a proof within 24 hours, no changes to original design, cheaper and it's currently in progress. I now have the patches from GS-JJ in hand and they made no alterations with font. They just got it done. I know Ninja is capable of creating small font, as my previous patches had smaller font, but as to why I had to go through 4 proofs over 3 days and back and forth about font is beyond me. Overall, good company, but this was not a good experience for me. I would love to keep my business state side, but I also need someone that can make basic patches.

UPDATE (09 July 2026): I have ordered several more times with them, and with another issue that the company did a good job of fixing, I'm happy with the results. Thanks, I'm glad I got to change my rating. I've ordered twice from them. The first order went smoothly and I loved the quality. The second order didn't go as well. I ordered embroidered patches. Ninja Patches stated the design was too complicated for embroidered, and suggested I switch to printed. I declined, stating that I wanted embroidered. I redesigned the patch. Ninja Patches once again said it was too complicated, and I once again stated I wanted embroidered. This time, they offered that I purchase a proof to determine if the decline in quality would suffice. I did, and approved it. What I didn't notice, however, was they switched to printed on the proof. Admittedly, I should have reviewed everything, but they knew I wanted embroidered, and the description on the proof was a little vague. When I received the patches, I contacted the company, who informed me I approved the proof and the cost was the same, because they embroidered the border. So now I have an order that I and the company knew I never wanted. I'll probably use them again and hope I have an experience like my first purchase. My advice is to review everything they send, because they will not take the extra step the ensure you're on the same page.

I couldn't find an explanation on why a background color was required on their site and when I did some research, it looked like it would just be the color it was embroidered on. Based on the background color chosen, my design was completely different. I contacted Ninja Patches and they redid the order. The new patches are exactly what I wanted and look great.

The quality of the product is fantastic! Colors are perfect however the length of time on shipping is a bit long.

Very happy with the quality of the patches. My only issue was my own issue as I ordered a 3.5 circle patch and it's a bit large for a popular hat brand / model. An area of improvement that would be awesome when ordering the patches would be a diagram of the Patch size on popular hat styles so users can see how it will fit.

Our first order had flaws in the stitching that were disappointing, and we didn't feel great about sharing this product with our community. Upon contacting customer service and a few emails back and forth, they agreed to redo the order. The new patches look GREAT and meet all of our expectations. Glad that we ordered early and were not strapped for time to get them redone.