Reply from NinjaTemplates LLCSep 16, 2020
Simply put: This client categorically refused to participate in the required design process once we delivered their custom designs, and instead demanded additional services that went far beyond the well-defined scope of the project. After numerous, lengthy consultations over how to best meet their needs, they simply demanded an undue refund for their services. There was and still is nothing preventing this client from returning to the design process and getting the full benefit of the services due to them, and they know it.
Our Terms of Sale protect our clients: they ensure that all clients are provided with the full course of services paid for, with ample revisions, reviews, consultations, and an engaging design process that ensures that the client is in the driver’s seat throughout said design process. Our Terms of Sale also protect NinjaTemplates against clients who abandon their projects for their own reasons, who demand work that goes beyond the scope of our clearly-defined agreements, and who otherwise attempt to steal or defraud us for services rendered. The only circumstances in which NinjaTemplates clients don’t get what they paid for is when they abandon their services of their own accord, and refuse to let us do the work that they hired us to do, as is the unfortunate case here.
The overwhelming majority of NinjaTemplates clients have an incredibly positive and profitable experience working with us to meet all of their online retail and eCommerce design needs, and the proof of this is everywhere and readily accessible to our potential clients. The only clients who are not completely satisfied with our services are those who decide to abandon the required process, who demand a wider scope of services than was agreed to, and who attempt theft of services / demand refunds for non-refundable custom design services. In every single (but very rare) case like this one, it is 100% in the client’s power to resume their services and receive the full benefit of those services.
We hope that Ryan and FanCave return to the required process so that we can continue with their services where they of their own volition and free will decided to abandon it. If they decide not to do so it is against our wishes, and beyond our control, and we find it very unfortunate.
