Reply from California and Arizona RavelcoFeb 27, 2023
Very Sorry to hear that Gary. While our website shows various options for placement, the mounting locations are dependent on various factors and NOT determined by ease of installation.
First are the vehicle manufacturer's: what's behind the mounting location. Airbags, electronics, wiring harnesses and structures all have an impact on where we can mount the base unit. Clearly we can't drill through any of those. We also look at where we need to get through the firewall.
Second are product related: the mounting location can't be too far from where we go through the firewall. Some things we have to factor in: heat from the motor, moving parts under the dash, etc.
Last are 'livability' issues. If it's mounted on the right of the driver, or in the center console, at some point, you can have a passenger pull it out when driving. That would shut the motor off, and no one wants that. And secondly, we don't want to mount it in a way that would impair service to the vehicle. Sometimes mounting it high in the dash, or in a console, would mean completely removing the Ravelco to do warranty work or repair a light or gauge that goes out.
So, for those reasons, we can't aways mount the unit where our customers wish us to mount it. There are many factors involved with deciding where the Ravelco is mounted, that are absolutely not related to ease of installation. On some vehicles there are very challenging mounts, but they are workable, because they don't interfere with what's noted above.
Regardless of all that, my apologies for how the installer came across. It should have been handled in a better manner and we'll use your feedback to make sure it doesn't happen again. We work with a lot of fleets and drivers sometimes complain about removing the plug, and management often has harsher words that seem to have a positive impact on the use of the Ravelco. Noted that your daughter is not an employee, and it's not the installers place to make such remarks.
It won't happen again.
I hope you can look past it, use the Ravelco and have the peace of mind knowing that it is the only thing that will really prevent your truck from being stolen. If we earn your future business, please know the installer will be much more sensitive, and if it's the same one, expect an apology face to face.
