Reply from nolaninterior.comJun 13, 2025
Hi! Thanks for taking the time to leave a review. We’d like to clarify a few points.
Our free shipping offer applies to orders over $100 USD, as stated in our store policies and shown during checkout. In your case, you were even notified at checkout with a clear message: “YOU ARE $6.13 AWAY FROM FREE SHIPPING,” which you also screenshotted and sent to us (linked here for reference):
🔗 https://snipboard.io/1jE3LU.jpg
We are indeed a US-based company, and like most international retailers, we process everything in USD. The system does not auto-convert to every global currency, and we understand that might be unexpected—but it’s also not unusual.
Regarding shipping: the product you ordered was out of stock in our US warehouses in Nevada and Pennsylvania at the time, so it was shipped from our warehouse in Asia to avoid delays. Many of our customers are aware of this and appreciate that we prioritize getting orders to them on time—even if it means crossing a few oceans. For perspective, over 80% of global brands (including luxury ones) manufacture or fulfill from China. It’s not a secret, nor is it something to mock—it’s just how logistics work.
Our support team clearly explained this, responded politely, and apologized for any confusion. While we understand your frustration, your order did not meet the $100 USD threshold, and we cannot make exceptions. We take pride in maintaining a process that is consistent and fair for all of our customers—no exceptions.
That said, it seems you’re enjoying the covers—so enjoy them!
Thank you again for your feedback.
Warm regards,
The Nolan Interior Team