NooklightsReviews of nooklights.com

Reply from NooklightsMar 19, 2026

Hi, Thank you so much for your thoughtful review. We’re truly grateful you chose our lighting for your worship space. We’re pleased to hear that you were happy with the quality and design, and that our customer service team was able to assist you in finding the right track. It’s also great to know that the return process was smooth and hassle-free. We sincerely appreciate your trust in our lighting solutions and look forward to serving you again in the future. Warm regards, Nooklights

Reply from NooklightsMar 13, 2026

Hi Jack, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. According to our records, your order was placed on November 20, 2025, and delivered on December 8, 2025. When you initially contacted our support team regarding the dimming concern, we advised that these lights require a compatible dimmer to function properly and recommended a specific dimmer model to help resolve the issue. We were then contacted again approximately two months later regarding flickering. As outlined in our return and replacement policy (https://nooklights.com/refund_returns/), replacements unfortunately cannot be issued in this case because it is beyond the return and replacement timeframe. Based on the information provided, the flickering issue is not caused by the lights themselves but is related to the dimmer being used. As mentioned previously, these lights require a compatible dimmer to operate correctly. We recommend using the dimmer we suggested earlier, as this typically resolves flickering and dimming issues. Our lights have been thoroughly tested with compatible dimmers and perform reliably when paired with the correct one. We kindly encourage you to try the recommended dimmer, as this should allow the lights to function and dim as intended. Warm regards, Nooklights

Reply from NooklightsFeb 27, 2026

Hi Jessica, We’re truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the standard we aim to provide. As part of our support process, we suggested trying a different charging cable to rule out a common charging issue and requested a short video so we could properly assess the problem. This helps us verify faults quickly and ensure we can provide the right solution. Regarding the website, the lamps were removed because we are no longer selling lamps and have since delisted that entire category. However, we continue to support and assist all customers who previously purchased lamps from us. We genuinely regret the frustration this has caused and would still love the opportunity to resolve this for you. Please feel free to reach out to us directly so we can assist further. Warm regards, Nooklights

Reply from NooklightsJan 30, 2026

Hi Bix, Thank you so much for the kind words! We’re thrilled to hear that your experience stood out, and we’ll be sure to pass your praise along to Oliver, he’ll be delighted to hear this. Providing exceptional customer service is something we truly care about, and feedback like yours means a lot to our whole team. We really appreciate you taking the time to share it! Warm regards, Nooklights

Reply from NooklightsDec 25, 2025

Hi Tara, Thank you for taking the time to share your feedback. We truly appreciate your kind words and are pleased to hear that you had a positive experience with our customer service. Thank you for choosing us, and we look forward to serving you again in the future. Warm regards, Nooklights

Reply from NooklightsDec 21, 2025

Hi Steven, Thank you so much for sharing your feedback! We’re thrilled to hear that your new light is brightening up your front yard and that our team could assist you promptly. Your kind words mean a lot to us, and we’re so happy that you’re enjoying your purchase. Thanks again for choosing us! Warm regards, Nooklights

Reply from NooklightsDec 21, 2025

Hi Enrique, Thanks so much for sharing your experience! We’re really glad we could resolve the issue and get a replacement lamp to you. Your patience and understanding throughout this situation mean a lot to us. We hope the new lamp adds a cozy and cheerful touch to your space and that it brings you many bright and happy moments. Warm regards, Nooklights