Great
Based on 372 reviews
Norelie UK4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It is Already the Choice of Thousands of PeopleOriginally founded in search of a solution to knee problems for family members, Norelie products have found the hearts of people and have already made the lives of thousands easier.This journey is just beginning. Every day we work on new, fun products and to improve our services.
Norelie UK (norelie-uk.com) has 372 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
372 approved reviews, newest moderated first
Alan E.
Good communication
Reply from Norelie UKJul 15, 2025
Hi Alan, Thank you very much for your kind feedback. We truly appreciate your recognition, and we’re pleased to know that our communication met your expectations. Should you require any further assistance, please do not hesitate to reach out. We are always here to help. Kind regards, Norelie
Graham C.
Very easy to communicate , fast responses
Reply from Norelie UKJul 11, 2025
Hi Graham, Thank you very much for taking the time to share your feedback. We truly appreciate your kind words about the ease of communication and the promptness of our responses. Providing excellent service is our priority, and it is always rewarding to know that our efforts are recognized. Please do not hesitate to reach out if there is anything further we can assist you with. Thank you once again for choosing us. Best regards, Norelie
Nigel P.
My parcel arrived and when opened I was disappointed to see that the Norelie insoles were the wrong size.I contacted Aimee by email at Norelie customer support, not expecting a response .Two emails and two hours later all sorted.Confirmation from Norelie of the correct size being delivered within the next few days.
Reply from Norelie UKJul 10, 2025
Hi Nigel, Thank you so much for sharing your experience with us! I’m sorry to hear that your parcel initially contained the wrong size insoles, but I’m very glad we were able to help get it resolved so quickly. We really appreciate you taking the time to let us know. It’s wonderful to hear that our team could sort it out for you within just a couple of hours, and that your correct size is now on the way. If there’s anything else you need or if you have any further questions, please don’t hesitate to reach out. Thanks again for your kind words and for choosing Norelie! Best regards, Norelie
Mrs Claire F.
Very efficient service, deliverey was speedy and there was excellent communication. Customer service could not do enough for me when there was an issue that needed resolving.
Reply from Norelie UKJul 9, 2025
Hi Claire, Thank you very much for taking the time to share your feedback with us. We’re truly delighted to hear that you found our service efficient, our delivery speedy, and our communication clear and effective. It’s especially rewarding to know that our customer service team was able to support you thoroughly and resolve the issue to your satisfaction. We pride ourselves on delivering not only quality products but also an outstanding service experience, and your comments affirm that commitment. Your kind words mean a great deal to us, and they motivate our entire team to continue striving for excellence. Should you have any further questions, concerns, or needs in the future, please don’t hesitate to get in touch. We’re always here to help. Thank you once again for choosing us. We look forward to serving you again soon. Warm regards, Norelie
SB
No stars at all !!! We received some StepEase socks but found them not to be of the right size. Having followed the returns procedure, we received a message telling us to return the items to the "Norelie Returns Department" followed ... not by their business address.... but our own home address!! We emailed and then got through by telephone, greeted by apologies and a promise to come back with the correct address. Despite this promise, they never rang back but sent a further email ... AGAIN with our own home address shown as the address to which returns should be sent!! We tried a 3rd time ... with EXACTLY the same reply received ... i.e. we are supposed to return the items to our own home address!!!! A further attempt to resolve the matter by telephone to the "customer support" number shown on the website got a reply saying the number is "not found"!! A check on CoPilot refers to the company having "issues with returns and refunds" but reassuringly that there are "no clear indications that Norelie is experiencing financial difficulties". What is going on? We have never received such an extraordinary and frustrating level of customer service when buying online.
Reply from Norelie UKJul 5, 2025
Hi SB, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and inconvenience you've had trying to return your StepEase socks. It’s completely unacceptable that you were repeatedly given incorrect return instructions—especially your own address as the return destination. I also apologize for the broken promise to call you back with the correct information, and for the customer service number not working when you tried to get help again. We understand how disappointing and upsetting this must feel. I want to assure you that this isn’t the level of service we aim to provide. Your feedback highlights clear failures on our part that we need to correct. To fix this immediately: We will send you the correct return address and instructions today. Once your return is received, we will process your refund or replacement promptly. Please reply to this email to confirm: Your order number (if you haven’t already included it). The best contact number and time if you’d like a call. Again, I am very sorry for the runaround you’ve experienced. Thank you for your patience while we get this resolved for you once and for all. Kind regards, Norelie
Margaret F.
An extremely good company to deal with. I had a problem with packaging - customer support services were beyond helpful to solve this - a very reputable and transparent company who I highly recommend .
Reply from Norelie UKJul 2, 2025
Hi Margaret, Thank you so much for your thoughtful feedback! We’re truly grateful for your kind words and delighted to hear that our customer support team was able to assist you promptly and effectively. It's always our goal to provide not only quality products but also reliable, transparent service you can count on. Your recommendation means the world to us. We’re honored to have earned your trust and look forward to serving you again in the future. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Warm regards, Norelie
Joe M.
Firstly, as soon as I started to wear the insoles I had 'relief' from my plantar fasciitis! Secondly, I was unsure if I should use them in both shoes, so I emailed them and they replied within 15 minutes! I am very impressed and grateful!
Reply from Norelie UKJun 30, 2025
Hi Joe, Thank you so much for your kind words! We’re absolutely delighted to hear that you experienced immediate relief from your plantar fasciitis after starting to use the insoles. That’s exactly the kind of result we hope for! We also appreciate you taking the time to mention our quick response time—our team is always here to help, and it's wonderful to know that you felt supported. Your feedback means a lot to us, and we’re grateful for your trust. If there’s anything more we can do for you, please don’t hesitate to reach out. Warm regards, Norelie
Helen M.
We had an issue with unsolicited emails but they worked really hard and patiently to resolve the matter and have offered reparation. Thank you!
Reply from Norelie UKJun 26, 2025
Hi Helen, Thank you so much for your kind words and understanding! We're truly grateful for your patience while we worked to resolve the issue with the unsolicited emails. It means a lot to us that you recognized our efforts, and we're glad we could make things right. If there’s anything else we can do for you, please don’t hesitate to reach out—we’re always here to help. Regards, Norelie
