NorthAmericaHVACReviews of northamericahvac.com

I was ordering an GE blower motor and they sent me the after market motor. They told me this one was replacement part. But i want the GE motor not after market one then they issued an RMA return. When you return you have to pay shipping and 20% restocking fee. This is a riff off company. DO NOT BUY FROM THIS SELLER.

Horrible company. I paid for expedited shipping and they shipped Ground! I asked for help as my AC is offline without the part and I am met with rude customer service representatives that do not care. They would not even refund my expedited shipping, as the standard Ground was free! They are a ripoff and not worth the effort. I would go to any other seller unless you want to deal with rude and uncaring customer service representatives and parts that arrive late. Wish me luck if the item even works as this company is bad!

Paid extra for shipping. Part was net even shipped until after the implied arrival date. A week later still don't have my ac parts. My next step will be contacting the BBB. Do not purchase from this company!!

Bait and switch AND horrible response to my seeking of resolution; paid (a lot) for "UPS Next Day Air" shipping, and it was over a day late... ordered on Friday at 10:18 AM (their site even says that orders by 3 are Next Day), UPS website says they deliver Next Day Air orders on Saturday, AC Part shows up on Monday; whole Friday and weekend of 87 degree temps. Informed them, just wanted credit for the shipping charge; (by the way, they don't answer phones; only method is text). Instead, they dug in their heels, hid behind statements like "... our policy says..." and ".. it's not our fault..." taking NO responsibility for ANY of it.... horrible, horrible customer experience... race to the bottom and treat your customers like garbage; no empathy, no care. Do not buy anything from these people; they need fix this, but they do not care. So, I'm disputing the whole transaction as a "fraud of service" becauseTHAT is what it is. This could have been easily remedied, but they couldn't see the wisdom of doing that.

The product was received and was the correct part. That is the only good news and the only reason I am giving this company 2 stars and not 1. The problem is that I paid an extra $14.99 for expedited shipping and was informed I would receive in 2-4 days, but then kept receiving daily delayed delivery updates. My customer has been without heat, so on the 7th day, I contacted NAHVAC and they said 2-6 days, but hello, it was already past the 6th day when they sent that response! Upon receiving the product on the 9th day, I noticed they sent it using USPS Ground Advantage and on their website, they state that they deliver 2-5 business days. Because I wasn't even confident I would receive the product at all, I ended up purchasing the same part for less money, free shipping AND received in 2 days from supplyhouse.com. NAHVAC stated it was Amazon's fault, but I have never had this problem ordering anything from Amazon before and have been ordering from them since they were created nor have I had to pay $14.99 with my prime membership especially for such a slooooow delivery. I have since returned the item, but they will not refund the outrageous shipping cost even when they misrepresented the delivery date and will not even acknowledge that it was NOT mailed with EXPEDITED shipping! I don't even think I have had to wait that long for anything I have ordered with non-expedited shipping. I told them they should refund my shipping cost and get their refund from USPS, since they dropped the ball, but they believe the delivery date was appropriate and acceptable. They contract with Amazon and USPS, so they should stand by the customer's entire experience when ordering a product from their company. It is not Amazon that I am no longer purchasing from, it is NAHVAC. Just seems like they should address the issues I am having with Amazon and USPS and not make their customer pay the price!

Purchased a furnace inducer motor from them through Amazon, part was packed like crap and one of the fan blades was broken off. This company doesn't take phone calls, only text and emails that they don't respond to.

I ordered a Carrier blower motor 1 hp HD52AR275 for a total of $475. I confirmed the order by phone and e-mail. They even confirmed the Carrier motor and model verbally and by e-mail. They sent a Rescue EZ13 blower motor which sells for $240 most places and is a cheapo. I plan to file complaints with the BBB as well as the Indiana Consumer Protection Agency.

I purchased a Blower Motor on Amazon which was sold by NorthamericaHVAC. I paid for expedited shipping because the agent said that the item was in stock and that it would be shipped out that same day. I paid for the item that morning around 8:20am. The following day I called and asked if it was shipped out and all I got was its being processed until finally after I called back a few more times I was told they would purchase it from another party and have it drop shipped to me in about 5 weeks. All 3 of the sales agents have bad attitudes. Also per my Amazon account it said it was shipped however it was not. They generated a tracking number to be used 5 weeks later. They are deceptive and have bad attitudes. Do not trust a word they say. I had every live chat script emailed to me and saved it in a folder. One more thing to add!!! The only way to communicate with them is via chat line or text only!!!! They are a 1.2 star rating out of 5 if that tells you anything??!! I use Supplyhouse.com and Technicalhotandcoldparts.com now. They have a real telephone to call and I got what I needed with same day shipping!