North Mountain Medical & Rehabilitation CenterReviews of northmountain.net

HORRIBLE HORRIBLE HORRIBLE. I worked at this gross place for well over a year, can not say ANYTHING good about this place, the people I worked with, the culture they project, the politics they follow. Place haves lots of creepy crawlies, they can’t be seen by naked eye, I mean ALOT ALOT ALOT!!!! If a family member is in this facility KNOW they are walking out with scabies. It’s really hard to get rid off

My sister needed nursing care and dialysis therefore we chose North mountain because they provide this medical service in house. At first I was not too impressed with the facility but after a few weeks and me being pro active with my sisters care I realized that the nurses, cna's, all staff work very hard. The majority of the healthcare staff are very caring and knowledgeable. They work with very ill patients and that is not easy. The executive staff for the most part was helpful with the legalities of the admission, paper work etc. Negative is the fact that the facility itself needs to be cleaned up better and the rooms updated/remodeled so that it does not feel so somber at times.

This place has really gone down hill! Not to mention their customers service really sucks! They pretty much lost my business.

My now ex fiance was in their care for several months up until 3 weeks ago. I was there every day except for a few. During his stay I was a little unnerved when he would call me upset or we would be sitting there waiting for his medication for over two hours after he should have recieved it. One of the nights he didnt recieve any whatsoever. For two weeks he had no bathroom light and we rarely saw them come in to clean the room. The nurses would come in to check on the other gentleman in the room and hit his matress which would deflate it and not once did I hear them say excuse me or apologize. The staff was either cold and unprofessional or too friendly. I thought my fiance was joking one day when he told me his female physical therapist quit working with him because she became jealous of me. however 3 nights ago she picked him up and took him to her house where she made him dinner etc! She knew we had been together almost 10 years! Not after tonight! How unprofessional! I am so disgusted! I have 2 medical degrees and WOULD NEVER THINK TO ACT AS SHE DID!

This rehab facility is the best . I had great experience during my rehab days as covid recovered patient . Highly recommended.

Wonderful place and we received all the we went to North American for and more! Their RT staff is wonderful. Janice and Jeff were great! The RT, ST and OT were so very helpful and professional. Many hard working employees. Would absolutely recommend North Mountain!!!

First off let me state that I only have a choice of 4-star or 5-star. I would actually use four and a half Stars if available. Finding a suitable rehab center or nursing home is very difficult in the United States. The New York Times just ran an article demonstrating how fraudulent the rating system may be in some. This was in early March 2021. From my personal experience I would confirm that using only that information is fraught with difficulty. Reading personal reviews on Google is also difficult because there is no way of evaluating how valid they are. Some are very praiseworthy and others accuse them of mean and harmful activities. After I left North Mountain the social worker there tried to help me find a new location which interestingly was owned by the same company which immediately raised a red flag but they were intent on moving me to a another facility immediately because I no longer needed dialysis and they wanted to open that bed up. They primarily we're taking people with tracheotomies or dialysis patients during this season of covid-19 winter. Because capacities were full in most of the better places I accepted her recommendation but I found it not to be exactly how she presented it. So consumer please research as well as you can and know that you are probably getting a distorted appraisal no matter where it came from. I tried to balance Google reviews and Medicare reviews but even that was difficult. Initially I found North Mountain by a lucky recommendation From a nursing friend of my sisters and it was actually most accurate. Also in their favor it was one of two facilities that had in house dialysis which made a huge difference and that you didn't have to travel for hours each week back and forth. That alone made them very special. There are many defects especially in this short-handed season that prevents rehab centers from fully expressing their best care. Even North Mountain was constantly short-handed and it definitely impacted patient care. Their dialysis treatment was exceptional and their wound care was exceptional. I was on a Renal Care diet and while it was not very tasty it was nutritionally sound and the palatability had a lot to do with the restrictions on my diet. I am sure that the regular diet had to be better. But it was not gross or disgusting like some Google reports said and when I considered food is medicine as a theory it was tolerable. The major problem I had was since they were short-handed sometimes it took inordinate lengthy times to get a CNA to attend to your needs for toilet care or other grooming reasons. That was distressing. I am sure during less stressful times in the community that it would be better. They also had a very good medical staff for nephrology, Internal Medicine, and wound care as well as respiratory. They were all much better than expected. They had good Social Service departments and activities departments. Because of covid-19 most of the time that I was there I was unable to use the gym for physical therapy which caused me a lot of problem later on. They did send out a physical therapy representative to your room four or five times a week for range of motion exercise but that was minimal and in the long run did not help me achieve my need of standing and walking. The nursing staff was mostly helpful and responsive but sometimes because of Staffing was difficult to get their attention. Considering the time during the pandemic that I was there all of those considerations that were problematic could have been eliminated when Staffing was more normal and perhaps then they would achieve five star rating. I didn't know I had it so good until I moved one step down to a facility that did not have dialysis. They had the same difficult Staffing issue, only worse! And the quality of care was not nearly as good. In comparison, North Mountain Rehab Center was extremely good and I would recommend it for anybody in need. My background was a pharmacist for 40 years.

There are Angels among us. They work at North Mountain Rehab. Saved my life more than once, made me smile when I did not feel like smiling. Gordon in Physical Therapy .. the whole team ..Physical Therapy, Patient Care, Admin, ..*everyone* kept me going through some very dark times as I recovered, slowly. Even the food was good, although that first Pizza when I got home was to die for. I wish I remembered all the names. I celebrated another milestone a few days ago.. returned the wheelchair as I no longer need it :) Using my way-cool walker when I go out now and free-walking around the house nowadays. God bless you all. (except for that WACKO who shaved my beard!!) -Frank P. 'Gray Eagle' Williamson, retired geezer (GET OFF MY LAWN!!) -grin