Average
Based on 166 reviews
Nova Credit3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Nova Credit helps people access financial services by providing lenders with a more complete picture of their financial health. We do this through three main solutions: Cash Atlas™, which analyzes bank account data to show your financial responsibility; Income Navigator, which quickly verifies your income; and Credit Passport®, which brings your international credit history to a new country. Our technology helps banks, credit card companies, property managers, and phone carriers say "yes" more often to people who might otherwise be overlooked by traditional credit systems, especially newcomers to a country and those with limited credit history.
Nova Credit (novacredit.com) has 166 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
166 approved reviews, newest moderated first
LB L.
Absolute joke of a company. You can give them your 1099 and they will still ask for your income and bank information. For Self-employed people they don’t accept cash or business account as verifiable income. Shady and ridiculous time-consuming process. Emails every three hours asking you to connect your bank account. Joke of a Company.
Jozette H.
Nova Credit emailed me the same day of my application to finish my application process. I was very impressed!
ABDULAZIZ A.
had a deeply unsatisfactory experience with Nova Credit that has left me questioning their credibility. The application process was unnecessarily complicated, with an insistence on providing sensitive banking credentials that made me uncomfortable. My past experience with data breaches only heightened my concerns, but Nova Credit seemed uninterested in accommodating these legitimate fears. Communication with Nova Credit was frustratingly poor. Attempting to reach them by phone proved impossible, and the lack of direct email support forced me to submit online tickets instead, which did little to resolve my issues. This lack of transparency is disconcerting and raises serious questions about their customer service approach. Further, despite providing multiple documents, there was no verification process with my previous landlord or supervisor, making me suspect that Nova Credit relies on an automated system rather than thorough human verification. Such practices are deeply unsettling and do not inspire trust in their operations. In summary, my experience with Nova Credit was marked by a lack of communication, questionable data handling practices, and an overall impression of a company that prioritizes automation over customer assurance. I cannot recommend their services based on the issues I encountered.
Reply from Nova CreditOct 16, 2024
Hi Abdulaziz, Thank you for providing us with feedback. We are constantly working to improve the overall experience of our users. While data and privacy are our top priority we deeply empathize with your concerns. While we understand not all of our users may be comfortable verifying income via their banking information, we have added the option to upload income information via a recent paystub. While the options may not be suitable for everyone, we are always looking to add additional means of verification to ensure the inclusivity of all applicants. If for any reason you are still in need of support, please feel free to reply to your existing ticket and I will be happy to assist. I also wanted to provide you with our Privacy Policy (https://www.novacredit.com/privacy) below with the hopes of addressing any additional concerns around privacy and security. Again, thank you for your feedback as we are always looking to improve and grow the experience of our users. Nova Credit
Bryce M.
I had to use Nova Credit in order to get approved for an apartment and the process is super shady. They send you an email to confirm your income but want you to link your bank account by inputting your online login for said bank. Sorry but no one with any sense of security is going to just casually hand out their bank information. I don't care how secure they say they are. I was able to get around an upload a paystub, however, the property informed me that additional information was needed to confirm my salary, as it it doesn't state on the paystub. After finally getting through that process, the system proceeds to send me an automated email every 3 hours or so telling me to confirm my income when I already did. To summarize, you have a company stating they want to confirm your income by giving them your bank information and if you don't, they proceed to spam you with emails asking you to do so.
Reply from Nova CreditOct 3, 2024
Hi Bryce, Thank you for providing us with your feedback. Nova Credit takes feedback seriously as we always strive to ensure our consumers have the best experience with our products and ensure they feel their information is safe, as we take privacy and security very seriously. I am happy to hear that you were able to verify your income via the pay stub upload. If you are still receiving requests to complete the verification flow, please reply to your initial support ticket or provide the best contact information via the request through Trustpilot and I will be more than happy to look into the matter. Best
Perfect M.
A joke there responding time sucks I’ve contacted them multiple times with the same issue they say my paystub is submitted but the company’s that requested them say they can’t see it nova team continues to tell me it’s no issues but they don’t check follow up with you or the party that payed contacted I’ve submitted my paystub multiple times talked to there team multiple times no company should ever go through them they don’t care for there jobs and it shows
Reply from Nova CreditOct 3, 2024
Hi, Thank you for providing us with your feedback. Nova Credit takes feedback seriously as we always strive to ensure our consumers have the best experience with our products. To ensure we are able to provide proper next steps in providing a resolution, I will do some additional investigation into your case and will be sure to follow up with you personally and present the best next steps. Thank you for the opportunity to assist you and hopefully provide you with a better outcome. Best
T M.
I supplied a physical copy of my 1099 to verify my income. They then sent me an email requesting that I grant them full and unlimited access to my checking account to verify my income. What a joke. Are these people nuts? First of all, they don’t need access to my checking account to verify my income. I already gave them the physical copy of my annual 1099R.
Reply from Nova CreditOct 3, 2024
Hi, Thank you for the feedback. Nova Credit is committed to improving the overall experience of our consumers. While at the moment we are unable to verify income via a 1099R form, we are constantly working on adding additional means to verify income, especially for those who may not feel comfortable providing banking data. Consumers' privacy and security are Nova Credit's utmost responsibility and we want to ensure our consumers feel safe using our products. Thank you again for providing this feedback and we hope for the opportunity to service you and enhance your experience. Thank You
S J.
I used Nova Credit when applying for an apartment lease. The platform doesn’t take into account self employed business owners. Very clunky process and you can tell that the apartment managers have a lot of trouble with the platform after many back and forth calls.
Mry
Mediocre! Nova Credits are only supported by Amex, who already let you transfer your creditscore in 2 ways without nova credit! Namely, by filling in your own foreign credit card number on the website when signing up and by using the global transfer program! Then you can also already build credit with the capitol one quicksilver secured creditcard! Then Verizon‘s deal of 80 dollar per month 5G isn’t exactly cheap! Then you can never use nova credit to ever get a mortgage!
