Poor
Based on 63 reviews
NovaMedic2.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NovaMedic Pro makes easy-to-use devices for checking your health at home, designed to give you quick readings whenever you need them. The range is built for everyday use, helping you and your family keep track of changes in your health between doctor’s visits.The lineup includes two devices. The NovaMedic Pro Blood Pressure Monitor uses a wrist cuff, so you can take a reading without rolling up a sleeve, and features a large, easy-to-read display and a memory function that stores past readings so you can track trends over time. The cuff adjusts to fit different wrist sizes, making it easy to share with other members of the household, and its compact size makes it simple to take along when you travel.The NovaMedic Pro Pulse Oximeter is a small, lightweight fingertip device that measures your blood oxygen saturation and pulse rate in moments, shown on a bright display. It’s simple enough for older users to operate on their own and small enough to keep in a pocket or bag.NovaMedic Pro devices are designed to support, not replace, care from your healthcare provider. Share your readings with your doctor, and seek medical advice if your results are unusual or you feel unwell.
NovaMedic (novamedicpro.com) has 63 customer reviews on Folks Told, with an average rating of 2.1 out of 5.
63 approved reviews, newest moderated first
Darlene
It’s a scam! Was charged 187.00 Canadian for 1 wrist monitor (2 were sent). My messages were not answered! Still sitting here with 2 bp monitors! Tried to cancel original order within 1/2 hour of purchase but told it had already shipped. I was robbed!!!
BG
Ordered a product and my credit card was immediately charged. Was charged a warranty fee that I had declined. Two days later, I was advised the product had shipped. There was no official invoice, and the tracking information told me nothing. After waiting 18 days, I attempted to contact customer service. I received a canned response that someone would look into it. A second response said they had too many inquires and would get back to me when they could. I advised that I wanted them to cancel the order, refund my money and I was opening a dispute with my credit card company. Two days later they responded with a detailed invoice and a link to a tracking number that showed they never shipped the product. I advised I had contacted my credit card company to dispute. They now have sent me an email saying they will refund but it will take 14 business days - far outside the normal refund period. Customer communications are terrible. They charge you for things you didn't order, and their refund timing is ridiculous. Don't buy anything from this company!
Dennis C.
Totally disgusted with this company. I too have been ripped off. Ordered one monitor only to find I’m charged for two and a warranty I did not ask for. It’s been over 50 days and no product and no refund. All shipping details are correct. Under no circumstances use this company. SCAMMERS.
Julie N.
I put 1 x oximeter in the basket, by the time I got the order confrimation there were 4 ordered, I emailed staright away, to my shock the reply staright back stated the ordert had been shippped and I couldnt cancel or amend the order. The shipping actually took place over 7 days later. They have been very unhelpful, it appears they are scammers and I can only assume any postive reviews are people with in the comnpany writing them.
Reply from NovaMedicMay 7, 2026
Hello Julie, Thank you for your feedback. For clarity, any add-ons must be actively selected and confirmed before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. We see that you have already been in contact with our support team regarding this, and the situation was resolved. Should you need further support or have any additional questions, please do not hesitate to reach out again. Best regards, Simone from NovamedicPro
lesley F.
Easy ordering guide and quick delivery service offered.
Mark F.
Mieser SPAMMER! Ich bewerte hier nur die SPAM - keine Bestellung (taugt wohl ex nix)
Reply from NovaMedicMay 7, 2026
Hallo Mark, vielen Dank für deine Bewertung. Solltest du Fragen haben oder Hilfe zu NovamedicPro benötigen, steht dir unser Support-Team gerne zur Verfügung. Du kannst uns jederzeit unter [email protected] kontaktieren. Mit freundlichen Grüßen, Simone von NovamedicPro
Joe H.
Website was created very professionally
Erica R.
Interesting, and dismaying, to see how many of the negative reviews match precisely my experience with the company. I, too, tried to cancel my order within about 15 minutes of placing it. I was being charged for two pulse oximeters, not the single one I ordered, and I was being charged for sending, when the website said this was a special offer of free mailing. I was told that was impossible, because the order had already gone to the warehouse. When I received the "items," I immediately emailed the company, saying I wanted to return the items for a full refund; I needed the return address, which they have failed to send me, after numerous communiques. They keep offering partial, and insulting, refunds, in which I am not interested. I even sent them a copy of their own return and refund policies. I'm out nearly US$90--not nothing for a senior citizen on a fixed income.
Reply from NovaMedicApr 18, 2026
Hi Erica, Thank you for providing the details. After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime. If you have any further questions, please do not hesitate to contact us again. ________________________ Hello Erica, Thank you for your feedback. The experience you described is not at all what we aim for. For transparency, NovamedicPro is a legitimate business. We ship real orders, and we have a clear return and refund policy in place. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. To maintain flexibility, we offer a couple of solutions to our customers when it comes to returns and refunds. This allows you to choose the option that best fits your situation. Rest assured, a full refund is always available and is processed in accordance with our return and refund policy. Now, that said, we are eager to learn more what happened with your NovamedicPro and assist you accordingly. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Simone from NovamedicPro
