Nova WarrantyReviews of novawarranty.com

Just as I should’ve suspected, you buy a warranty to cover your vehicle and when something breaks, they deny your claim surprise surprise not surprised! Do yourself a favor don’t bother buying these warranties because all they’ll do is create heartache in your life. I paid just about $5000 for a warranty that was supposed to cover me for five years and when my transmission went apparently there were three bullet points that they pulled out but they had no problem taking $2000 for a year of coverage and then they don’t cover anything. I ended up paying out of my pocket for everything. Thanks Nova!!👍

Nova Auto Warranty My 2018 Acadia transmission shift module needs to be replaced. Cost $1,169. Which causes me to ask: why did I spend $3,600 on a Nova Auto Warranty.

My Experience With Nova Warranty — Think Twice Before Buying I encourage anyone considering Nova Warranty to research the company and carefully review the warranty terms before purchasing coverage. My experience was frustrating, and it caused me to question whether the coverage would provide the protection I expected. I purchased the warranty because I believed it would help protect me from significant, unexpected vehicle repair costs. When I needed to use the warranty, I was dissatisfied with the assistance I received and with how the claim process unfolded. My experience involved a mechanical problem with the vehicle’s transfer case. I paid $250 out of pocket for diagnostic work to determine what was wrong. As of my experience, I was not reimbursed for that expense. What I found most frustrating was the communication during the claim process. I received explanations that I understood differently at different points, and I felt I had to repeatedly request clarification about what was covered. These are my impressions of the process and do not represent a conclusion about the company’s intent. A warranty should provide clear information about the claims process, required documentation, coverage limits, and reimbursement requirements. In my case, I did not feel that the process was sufficiently clear or that the support I received matched my expectations. I cannot speak for every Nova Warranty customer, but I can describe my own experience. I paid for coverage, encountered a transfer-case issue, paid $250 for diagnostic work, and was not reimbursed for that expense based on the outcome of my claim. The experience reduced my confidence in the company. Consumers considering coverage may want to review the contract carefully, including exclusions, limitations, diagnostic requirements, reimbursement provisions, and claim conditions. It may also be helpful to request important explanations in writing and confirm how the company handles major mechanical failures. My car has NEVER BEEN REPAIRED!! They offered me a refund to go away! They are scam artists!!

The things they cover are minimal. When you need them most, you won’t get anything covered. Then if you write a poor review of them online, they call you and harass you into deleting it and bribe you with a $500 check.

Their policy/contract states that control arms are covered when they fail. that makes total sense because i do not expect to have the control arms when they get used and weakened. I had my control arms make thudding sounds because they were failed, the rubber had broken off so they would rub off against the metal. i send the car to the dealer and when i opened a claim with them they denied the claim. they stated that Fail means to have manufacturers defect. It turns out this company is not trustworthy. they state that they can be contacted 24/7 for claims, that is not true. i contacted them on a friday afternoon and they said they would get back to me on Monday working hours.

Do not purchase a warranty from this company! I have a 2015 Land rover and had the air conditioner stop working and the check engine light came on, I took it to our land rover dealer and they stated we needed a new compressor and a turbo charger. They wouldn't cover either one even though in our plan they are covered. Carlos explained stipulations that if the air conditioner is leaking it doesn't cover, I asked him if they ever covered any air conditioner's since it would only make sense the refrigerant would almost certainly leak out if something went bad, and he couldn't answer. on the turbo he said it was a manufactures defect, for which Land rover stated that wasn't the case. Needless to say I canceled the warranty because I don't believe they would cover anything over a few hundred dollars, I believe they have a stipulation for everything. We did receive most of our money back and have since fixed our vehicle with a different warranty company. Be leery before you buy and read through all the stipulations.

Seems like all the scam reviews are about purchasing there warranty which of course there going to promise you the world upon trying to file claims with this company seems where the oroblems begin ill pass on them!!!

I am extremely disappointed with the unethical conduct and lack of transparency at Nova. During my first claim experience, I was pressured into providing a 5-star review in exchange for the release of my settlement check—a clear conflict of interest. Recently I submitted a claim for my GPS failing and they refused to honor the terms of my service agreement, which explicitly states the GPS is covered. The Tesla service manager confirmed the part is a covered component under the agreement's language, yet Nova has refused to engage in a technical consultation with the repair facility. Clearly, a bad-faith denial of a legitimate claim.