Great
Based on 227 reviews
Novilla Mattress4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
227 approved reviews, newest moderated first
Sasse
Ich habe konkret gefragt nach einem speziellen Topper und die Global Identifikationsnummer mitgeteilt. Meine Frage war wie das mit den Härtegraden funktioniert da es als 2 in 1 Topper angegeben wird. Daraufhin diese Antwort und dann nichts mehr! Hi there! Thank you for contacting the Novilla Customer Care Team. I'm glad to assist you with product consultations, logistics inquiries, and after-sales service. Are you looking at the mattress toppers on Amazon?
Jose P.
Amazing bed base quality and simple to build. Would recommend
melwbryanyahoo.com
It was excellent!! Gabrielle was so nice and resolved my claim so fast! She even apologized that I was having trouble. But dealing with her was no trouble at all!! Since my topper was out of stock she gave me a choice of what I would like to replace it with. All of her emails were so kind! She took the time to explain the process and made sure I understood what all the steps were until delivery of my replacement. Which was super fast!! It was a pleasure working with her!
Kay
I bought a novilla mattress about a year ago but the one I had started sagging on one side. I reached out to customer service through novella and after providing the information that they requested I provide They accept me a new mattress free. I am very happy with this company and I will continue to buy mattresses from them in the future.
Roianne P.
My daughter has one of the mattress in her guest room, I stayed with her for a couple weeks and had the best sleep I've had in years. As soon as I got home I ordered myself one. Your customer service teams are the best. Helped me purchase and pick the mattress I had been sleeping on at my daughter's and I love it. Now one of my other daughters just ordered one. Thank you for such a great deal and the best sleep I've had in a long time.
gladys
I’m very pleased with my Novilla mattress. It’s comfortable, supportive, and has helped me sleep better. What impressed me most was the excellent customer service—Tracy and the team were attentive and quick to respond to my questions. It’s nice to see a company that values its customers and follows up so thoughtfully. I would recommend Novilla to friends and family.
Robert B.
Have multiple mattresses from Novilla... they are comfortable and a great value. I recently had an issue with a 4-year-old mattress... they honored their warranty and shipped out a replacement mattress via FedX in days. They are a company with true customer service.
Katia M.
Primera vez que compraba en esta empresa y el colchón me parecía suave para mi gusto, ellos me lo cambiaron por uno más firme y estoy fascinada por el nuevo colchón! Excelente calidad de producto y servicio. Gracias!
