Excellent
Based on 207 reviews
Novonode4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Novonode is a game hosting provider best known for powering the largest FiveM communities. When you buy from Novonode, you don't just get a server; you get the tools you need to succeed: a network you can depend on, features that add real value, and support that's there when it matters most, day in and day out.
Novonode (novonode.com) has 207 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
207 approved reviews, newest moderated first
Lion T.
The best hosting company out there and their staff is superb
Reply from NovonodeMay 17, 2022
Lion Tech, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management
Paal
I was using Slashy Hosting before this, but since Novonode took over Slashy Hosting, the support team has been much better, as Slashy's support team was very small and couldn't answer questions at all hours of the day. I would definitely recommend it to anyone else:)
Reply from NovonodeMay 17, 2022
Paal, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management
Nectarie P.
Almost incompetent support team, didn't even read the message I opened the ticket with, took (redacted support staff's name at request of Novonode 2 years after the initial review) like 10 minutes to understand that I did not have access to the support pin, because I did not have access to the billing panel (mentioned in the first message of the ticket). The migration from Slashy (a company they bought and will soon destroy) went horribly wrong. I had a web hosting service with Slashy, and they terminated it in the WHMCS migration, but not in cPanel and I kept receiving emails about SSLs not renewing because I migrated to another company. WHMCS migration also went very bad, my account from Slashy wasn't migrated properly and I had to request a password reset from (redacted support staff's name at request of Novonode 2 years after the initial review), which took 10 minutes.
Reply from NovonodeApr 24, 2022
Hi Nectarie, Let me start out by saying that we take complaints such as these very seriously. We pride ourselves on having a top-tier support team. I'm going to breakdown your interaction with our support team, and your interactions with our company so that others reading these reviews may decide for themselves if your claims deserve to be substantiated or not. 1) - Almost incompetent support team. It is our policy that all clients with an account on our billing area provide a support pin. Our team must stick by this regardless of access to the panel or not, with the only persons able to override this requirement being management. Within 7 minutes of your ticket being open, Mason had notified management of this issue, and continued to work with you to get your password reset, in an attempt to minimize the wait time for a member of management. 2) - The WHMCS migration went very bad. As with every acquisition, and merger, there are bound to be a few issues. While we do the best work we can to avoid widespread issues, sometimes, small hiccups can happen. We have been very forward letting Slashy clients know that if you experience any issues with migration, to please open up a ticket and we will sort it out. It's unfortunate that you were a user who had some difficulties, however, as you stated yourself, we had them all resolved within 10 minutes. 3) - We will destroy Slashy It's been very clear since the moment the acquisition was announced that you have a pre-conceived notion about Novonode, or are trying to launch a campaign of hate and slander. Our records indicate that you've not once had a service with us, however the second the acquisition was announced, you started saying "Novonode bad", "Worst support" and other messages along those lines. We're unsure if this is because you feared your partnership with Slashy would be terminated (It wouldn't have, we're offering all reasonable partners the opportunity to keep going), or because you fear change. Regardless, we would love the opportunity to show you how our support team, and services run, without prior judgement or pre-conceived notions. I'm open to have continuing conversations with you regarding this, feel free to reach out and provide some more information on your initial complaints. ^MR
Brian K.
I will have to say the servers are okay. Youtube videos and such would be helpful if they will ever make them. Just keep up with the good work :)
Reply from NovonodeApr 22, 2022
Brian, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management
misscharge
Best experience I've ever had at a hosting service, supportive, fast, very useful and helpful.
Reply from NovonodeApr 22, 2022
misscharge, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management
Josh M.
Mitch was very helpful supporting me with login issues and locating an email google marked as spam. So far had a great experience.
Reply from NovonodeMar 5, 2022
Josh, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management
Daniel T.
I’ve been using Novonode for some time, and I’m super impressed by the services and support available. I’d recommend them to anyone needing Minecraft or web hosting.
Reply from NovonodeFeb 22, 2022
Daniel, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management
Just A.
Expeditious tickets and support process. The service was consistent and high performance. I use the Premium hardware to run one of my Modded servers here at Hytitude.
Reply from NovonodeFeb 22, 2022
Just Anime, Thank you so much for the kind review! It has been a pleasure to assist you. If you need anything, we'll be here to help! Thanks, Novonode Management
