NovostellaReviews of novostella.net

Home Goods Stores
919 North Market Street, Suite 950, Wilmington, Delaware

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3.6

Average

Based on 205 reviews

Novostella3.6

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About Novostella

👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...

Novostella (novostella.net) has 205 customer reviews on Folks Told, with an average rating of 3.6 out of 5.

Also known as: novostella.net
Website: novostella.net
Category: Home Goods Stores
Location: Wilmington, Delaware
Listed on Folks Told: 2026

More in Home Goods Stores, Delaware

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About Novostella

Novostella (novostella.net) has 205 customer reviews on Folks Told, with an average rating of 3.6 out of 5.

Also known as: novostella.net
Website: novostella.net
Category: Home Goods Stores
Location: Wilmington, Delaware
Listed on Folks Told: 2026

Brad S.

Jul 30, 2024

Terrible customer support

While the lights are good when they work, they are not IP66-rated in any way. IP66 means the product can withstand a sustained high-pressure jet of water. These floodlights cannot withstand slight exposure to grass irrigation systems or rain. Water leaks into them, and they then trip the circuit breaker. Furthermore, customer service is abysmal, either through Amazon or directly through the Novostella website. Multiple attempts to contact Novostella have gone unanswered. I simply want to exercise my warranty and get replacement units for the ones that have leaked. I will then apply my own sealant to them to ensure they don't leak again. EDIT: In response to Novostella's comments, I have emailed my receipts at least four times to support at novostella.net and have sent numerous other emails, pretty much once every month for a year now. EDIT 2: In response to Novostella's comments, I have emailed my receipts more than half a dozen times, and have sent many more emails to their customer support, which have all gone unanswered. It's clear this company does not care about customer support or backing their products. EDIT 3 - 20/10/2025: STILL WAITING. I have sent a dozen emails, have sent proof of purchase more than half a dozen times, and all my emails are still going unanswered. Novatella.net is still selling lights, and Novastella products are still available on Amazon, so they appear to still be in business, but continue to ignore customers who have received defective products. This is shockingly poor customer service and product representation, and they should be sued out of existence.

Reply from NovostellaNov 25, 2024

Thank you for sharing your feedback, and we sincerely apologize for the difficulties you’ve experienced with our product and customer service. This is not the level of quality or support we aim to provide, and we deeply regret any inconvenience caused. We are also concerned to hear about the trouble contacting us and want to ensure we address this as quickly as possible. Please email us directly at [[email protected]] so we can assist with your warranty claim and arrange for replacement units. Your satisfaction is important to us, and we’re committed to resolving this matter promptly. We appreciate your patience and look forward to making things right for you.