Excellent
Based on 556 reviews
NRG Transportation4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NRG Transportation – Elevating Car Shipping and Vehicle Transport to New Heights! Enjoy the convenience of extensive nationwide coverage. NRG Transportation spans the entire United States, providing reliable vehicle transport solutions from coast to coast.
NRG Transportation (nrgtransportation.us) has 556 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
556 approved reviews, newest moderated first
Cornelio D.
We hauled a vehicle for them and everything went smoot
Reply from NRG TransportationJan 23, 2026
Thank you for the great review! We appreciate your business and are proud to provide reliable service at NRG Transportation
Beverly K.
I was overwhelmed with the amount of responses from companies wanting to ship my car. Prices varied from $400 to $1800 some of them more than doubled from the original quoted amount to final amount. Andrew Kane from NRG Transportation saved the day when I cancelled another company the day before I needed my car trucked. He was honest and upfront telling me the driver may slightly increase their fee, but he found me a driver within 1 day with only a slight increase from the original quote. He followed up with me during the transport and was very professional.
Reply from NRG TransportationJan 23, 2026
We truly appreciate your support and 5-star review. Thanks for being a valued NRG Transportation customer!
Griffin
It was an absolute pleasure working with Alex to send my vehicle to Virginia. He was informative, kept me posted on everything, was also unbelievably patient answering all of my questions and my frustrations with the dealer and several delays. You will not be disappointed when you choose to work with him!!! 10/10
Reply from NRG TransportationJan 23, 2026
Thank you for the great review! We appreciate your business and are proud to provide reliable service at NRG Transportation
Rons Auto Express, L.
A lot of brokers I call give me the run around when I try to book a car. NRG was on top of things. Great communication and knowledgeable about the load. I didn’t have to wait for them to call anyone to get an answer. All brokers should be this way.
Reply from NRG TransportationJan 23, 2026
We truly appreciate your support and 5-star review. Thanks for being a valued NRG Transportation customer!
A G.
Tom at NRG transported my vehicle and was excellent. He communicated well every step of the process. He arrived and was very friendly and careful unloading my vehicle. I would 100% have Tom transport my vehicle again and I recommend him to everyone I know who is transporting their car.
Reply from NRG TransportationJan 23, 2026
Thank you for the great review! We appreciate your business and are proud to provide reliable service at NRG Transportation
Kathy
It was an absolute pleasure working with Tom to send my vehicle to Maui. He was informative, kept me posted on everything, was also unbelievably patient answering all of my questions. You will not be disappointed when you choose to work with him!!!
Reply from NRG TransportationJan 23, 2026
We truly appreciate your support and 5-star review. Thanks for being a valued NRG Transportation customer!
Omar A.
Bait and switch! They quoted me and signed a contract for $840 to ship my car and two days before the shipping date they sent me a text upping the price to $1,500! Needless to say I went with another company.
Gary A.
The only thing they did right was picking up my car on the day they said they would. After that it was terrible. At one point they had no idea where my car was. I was working with Tom Kane he was terrible. Poor communication. The car arrived a day late and he said “that’s what happens in the trucking industry” what kind of answer is that. Next time I will rent a trailer and haul my car myself before I use this company. How can you not know where your shipment is and when it will arrive, they had no answers. Also the quote you get is not what you’re going to pay. I don’t hate many things but I hate this company. Please don’t use this company they suck.
Reply from NRG TransportationJun 14, 2025
Thank you for your feedback. We're genuinely sorry to hear about your experience, and we appreciate you taking the time to share it. While we're glad to know the pickup occurred on schedule, it's clear we fell short in several other areas, and for that, we sincerely apologize. Your experience with communication and tracking is not up to the standards we hold ourselves to. We understand how frustrating it is to feel left in the dark, especially when shipping something as important as your vehicle. We are actively addressing the concerns raised about how your case was handled, including with the representative you mentioned. As for the delay and Tom's comment — while delays can occur in the trucking industry due to factors like weather, traffic, or carrier schedules, the explanation and delivery of that message should have been far more professional and respectful. That was not acceptable. Regarding pricing, we strive to provide accurate quotes upfront, but factors like last-minute changes or carrier availability can sometimes affect final costs. That said, any difference should always be clearly communicated and agreed upon, and if that didn’t happen, we take that very seriously. We never want any customer to leave feeling this way. Please feel free to contact us directly at [contact info] if you’d be willing to discuss your experience further — we’d like the opportunity to make this right. Sincerely, NRG Transportation
