NuamoreReviews of nuamore.com

Reply from NuamoreMay 14, 2026

Hi Jackie, Thank you for sharing your feedback. We’re very sorry to hear about your disappointment and the delay with your order, especially as it was intended for Mother’s Day. We completely understand how frustrating this must be. We want to assure you that we have already reached out to you directly and are actively looking into your tracking details to resolve this as quickly as possible. Your order and experience are important to us, and we are committed to making this right. Thank you for your patience while we work on this. Warm regards, Team Nuamōre 💙

Reply from NuamoreApr 24, 2026

Hi Jimmy, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points. When a return request is submitted, we only ask for the reason for the return and request photos afterward. These photos are required as part of our return policy to confirm that the item is unused and in its original condition before proceeding.  As a small business, each watch goes through careful production, quality checks, packaging, and handling to ensure it arrives in perfect condition. Because of this, returns involve significant costs on our end. Regarding the 6% processing fee, this is approximately $8 and is not a profit-driven charge, it only helps cover a portion of the operational, labor, and handling costs associated with returns. The return shipping label fee is also standard, as we provide a tracked return service for security and reliability. Our 14-day return window is clearly outlined in our policy and helps us maintain inventory quality and availability. We also offer alternatives such as store credit in some cases, as an option for customers who may prefer an exchange without going through the full return process. We’re sorry to hear that the product did not meet your expectations in terms of feel and quality, as we aim to provide pieces that are both elegant and durable. Your feedback is important to us, and we will continue working to improve both our products and customer experience. Warm regards, Team Nuamōre💙

Reply from NuamoreApr 7, 2026

Hi Beth, Thank you for taking the time to share your feedback. We would like to clarify that once you reached out, our team asked for the reason for your return and then provided the return instructions. After receiving the photos, your return label was issued promptly so you could proceed without further delay. The request for photos of the watch and packaging is part of our standard return process, as outlined in our return policy. This step helps us confirm that the item is unused and in its original condition before approving a return, ensuring fairness and consistency for all customers. Regarding the 6% fee, we understand your concern. As a small business, returns involve multiple costs including handling, inspection, packaging, and labor to ensure each item remains in perfect condition. The 6% fee (approximately $8 USD) does not fully cover these expenses, and we continue to absorb a significant portion of the overall cost. In terms of packaging, the outer poly bag you referred to is used to ensure the watch is delivered safely and securely during transit. While it may feel tightly sealed, it plays an important role in protecting the product. We appreciate your feedback and will continue working to improve our processes and communication. Warm regards, Team Nuamōre💙

Reply from NuamoreMar 29, 2026

Hi Susan, Thank you for sharing your feedback. We understand that adjusting the links can sometimes be challenging, and our team has reached out to assist you with this. We’ve also offered to cover the cost of having the adjustment done by a local jeweler and asked for a copy of the receipt so we can reimburse you accordingly. We appreciate you bringing this to our attention and are here to ensure everything is resolved smoothly for you. Warm regards, Karla, Team Nuamōre 💙

Reply from NuamoreMar 16, 2026

Hi Lena, Thank you for your feedback — we’re really sorry to hear about your experience and understand your frustration. After carefully reviewing your order, we’d like to clarify a few important points. Your refund for both the toolkit and the returned watch has been successfully processed, in line with our return policy, once the item was received at our facility. Regarding the toolkit, this is an optional item that can be removed from the cart. It is included by default for convenience, as many customers prefer having the ability to adjust their watch at home. We’re sorry if this caused any confusion. We can also confirm that a replacement toolkit was arranged and dispatched; however, there were issues with tracking updates and delivery, which we understand led to a poor experience. We sincerely apologize for the inconvenience caused. In terms of the return process, requesting photos is a standard step to verify the item’s condition before issuing a return label. That said, we recognize that your overall experience did not feel smooth, and we truly regret that. We want to assure you that we are a legitimate business and we have been in communication throughout your case, from your initial request through to the refund being completed. Your feedback is taken seriously, and we are actively working on improving both our processes and communication. If there is anything further we can assist you with, please don’t hesitate to reach out. Sophie, Customer Service Team Manager

Reply from NuamoreMar 8, 2026

Hi Wendy, Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced while requesting your return label. We can confirm that your return label has now been sent to you and our team has been assisting you with the return process. Please know that we never refused your request and were actively working to assist with your return. If you need any further help with the return, our team is here and happy to assist. Warm regards, Team Nuamōre 💙

Reply from NuamoreMar 10, 2026

Hi Sophia, Thank you for sharing your feedback. We can see that our team has been actively assisting you with your return request. After receiving the photos you provided, a return label was issued and sent to you so the item could be returned according to our return process. Once the returned item arrives and completes the standard inspection, the refund will be processed to your original payment method in line with our return policy. Our team will continue monitoring your return to ensure the process is completed properly. Warm regards, Team Nuamōre💙

Reply from NuamoreMar 6, 2026

Hi Barb, Thank you for sharing your feedback. We’re sorry to hear that the clasp has been difficult to operate and that the watch feels heavier than expected. We’ve reached out to you via email so we can assist you directly and help arrange the return if that’s what you prefer. Our team is here to make this process as smooth as possible and ensure everything is properly resolved for you. Please feel free to reply to our email and we’ll be happy to follow up and assist further. Warm regards, Team Nuamōre 💙