Reply from NumberBarnOct 9, 2019
Farrel, we are terribly sorry to hear that your experience with us was not as you expected and that you feel there was a bait and switch. That is certainly not the impression we want to give you. We take phone numbers seriously since numbers hold a lot of true value for many people.
NumberBarn is a marketplace for multiple vendors and carriers. Our database is live and is constantly updating. We don't own all the numbers. We provide a public portal to millions of numbers that were at one time buried. As we were attempting to acquire the number on your behalf, which was listed for $19 at the time with a mainline carrier, another large vendor already laid claim to it. We perform a secondary check on availability when a customer selects a number for registration for this very reason, because numbers move swiftly in this industry. Because the number had already been assigned to another vendor, we had no choice but to cancel the order. If there was any record of you ordering it first, we would have awarded the number to you, however, the number was not acquired through our system so we have no recourse. It simply was not available when we went to secure it for you.
We hate when this happens and can understand your frustration. The new vendor that acquired the number is, likewise, a reseller in the NumberBarn Marketplace. Once activated, they listed it for sale at a higher price because it spells out a word and is a vanity number. This demonstrates how NumberBarn doesn't attempt to maximize dollars, or scrape all the numbers ourselves; otherwise, we would have just secured the number without listing it for $19.00. If we were simply interested in maximizing profit we would have just listed for a higher price to begin with. However, NumberBarn never owned the number, and we are not listing it for a higher price, a reseller is. It was, unfortunately, bad timing.
This doesn't take away from the fact that you can no longer get the number for the original price. As much as we would love to honor the original price for you we cannot as the number pricing has increased for us as well. We hope you understand and if you want to take us up on finding an alternative number we are always happy to assist you, and offer a credit of $100 to your account as an incentive to try NumberBarn again.
