NutrisenseReviews of nutrisense.io

I 1st asked for a copy of my prescription to get reimbursed for a health account I have. That was about 3 weeks ago and they are still looking into it. They keep telling me insurance doesn't cover it and I keep telling them, it's not from my insurance. My time is running out to get reimbursed and I have had it extended twice because of their lack of response.

Well, The sensor worked ok. Though I bumped my first one and the patch came off and the needle bent. The second one I must have been put into my muscle by accident and it chronically hurt. It could have been my fault on placement location. The reason I am writing is they sneakily auto renewed me and charged my card and sent me 2 more monitors. I paid for the highest 1 time order to specifically avoid the auto renew scam. Then they say I can’t return them. I haven’t event received them yet and sent the email to cancel before they even shipped my monitors. Not cool at all.

I am an academic physician leader and wellness expert and had a horrible experience with Nutrisense. I do not recommend Nutrisense due to poor customer service, lacking organization surrounding the delivery and distribution of the product, and hidden costs required to use the product. The device was difficult to pair with the iPhone, I never received the “included” alcohol wipes or a patch to cover it despite messaging several times, and I honestly wasted a significant amount of time trying to troubleshoot the device. Because of my medical expertise, I knew my CGM was providing incorrect reads and contacted Nutrisense right away - they said it was calibrating. 24hrs later, reads are still too low and after much back and forth I request a refund after using the device for 48hrs. They refuse and say they will charge me $125 for a malfunctioned device and horrible customer service! There are other CGM services out there to consider instead. A manual glucometer would be far less painful that this experience and significantly less expensive. Upon posting to Trustpilot and BBB as of 8.23.23, Nutrisense has issued a full refund.

This company is a scam when it comes to their membership and being able to cancel and get a refund. The give you no phone number to call and wont cancel it via email despite numerous requests. Then after 6 weeks of phone and email tag and billing me $675 more after I requested cancellation- they say they cant cancel it without charging a fee on top of continuing to charge you after requesting to be cancelled. Their reason for not cancelling was first saying I had to register in order for them to cancel. Then when finally talking by phone they say they couldn't cancel before because there’s a cancellation form I have to fill out. They are scam artists. They could have sent me that form right away instead of continuing to charge me $675 after I requested to cancel. 6 weeks of dancing around emails and missed calls and the only reason they waived my cancellation fee was bc I threatened to report them. They say they can’t refund you bc it’s a “medical device.” Come on… they are unopened boxes. Not for nothing but every employee is hispanic. Makes me think it’s an overseas scam.

I signed up for 3 months, but my subscription automatically renewed for another month without my consent. When I told customer service, they said they couldn't refund me because they already sent the medical device. I wouldn't trust this company with your payment info, they are obviously trying to cheat their customers for profit. I'm out $300 at a time when I'm struggling financially. Also, the hype around stabilizing blood sugar for non-diabetics is completely overblown, it's just the latest wellness craze that people in the industry are trying to profit off of.

Be careful. I signed up by mistake and requested a cancellation. They emailed me saying that there was no problem and they would refund. However, days later they said that they would keep charging anyway. Be careful.

Beware, if you sign up, they will continue to bill after Cancelation. Customer support is a dead end, and billing will continue without justification. Very unhappy previous customer here. Beware, if you sign up, they will continue to bill after cancelation. Customer support is a dead end, and billing will continue without justification. Very unhappy previous customer here. Update: After posting my review, I received a call from Nutrisens stating I did not confirm my cancelation intent. They confirmed I submitted the request, but I needed more to cancel. Therefore, I would only receive a partial refund. Including that phone call, I have now requested cancelation five times.

The company has multiple plans to enroll in (1month, 3months, 6months, etc) leading to the customer to believe that they have enrolled for this period of time and will only be charged for this period of time. However, if you don't cancel in time, they will continue to charge you and will not provide a refund. This is very misleading. If the customer chooses to enroll for 3 months, they should only be charged if they want to continue with the service. The company should not assume the customer wants to continue. This is very disappointing that the company needs to mislead customers to generate revenue. In addition, they only include 2 patches and most of the time the patches come loose. They won't send new ones and the devices is now exposed to the water. For the amount of money spent, they can't add an extra patch in?