Reply from Nuvet LabsOct 21, 2024
Dear Jennifer,
Thank you for your feedback regarding your recent experience. I would like to address a few points in your review to clarify some details.
Firstly, please note that purchasing a year’s supply is not a requirement. Our website offers flexible options, allowing customers to select from 1, 2, or 4 bottles, which typically correspond to 3, 6, or 12 months of supply, depending on the size of the dog. Given that your dog is classified as a British Labrador, the recommended dosage is 1 wafer per day. Since you opted for the 2-bottle special, you should anticipate a supply lasting approximately 6 months.
Additionally, when you initially signed up for autoship, you had the option to customize your shipment intervals to best suit your needs. We understand that it can be easy to forget to administer the tablets, which may result in a backlog. For your convenience, you can modify your shipment schedule directly on our website or contact our customer service team for assistance.
Thank you for your understanding, and we wish you the best in the future.