Reply from Nuvet LabsJan 9, 2024
Hi Scherdonna,
Upon reviewing your account details, we found that your request to cancel the order was sent on Saturday, December 30th, at 2:51 am PST. On Tuesday, January 2nd, at 5:33 am PST, we received your follow-up email, expressing disappointment about being unable to reach us.
Our regular business hours can be found on the website. They are Monday - Friday, 7 am to 5 pm PST. However, it’s important to note that Monday, January 1st, is New Year's Day, a federal holiday during which most businesses nationwide are closed. Our customer service team is a vital part of our organization, and we believe they deserve the opportunity to spend holidays with their loved ones.
Additionally, please note that all inquiries are addressed in the order they are received. Your refund was issued on January 5th. Please be aware that it may then take your bank up to several business days to process the transaction on their end.
Lastly, please remember that inaccurately stated information in reviews can be misleading to consumers looking for guidance on a purchasing decision and hurtful for a business of our size.
We wish you luck in the future.