Nuvio RecoveryReviews of nuviorecovery.com

SCAM COMPANY. DON ‘T buy one. If I could give a -50 I would. I ordered and received the mat. Used it consistently and I have found no relief. This is a company that scams you. They DO NOT honor their return/refund policy. I was told because I used it that I don’t qualify for a return/refund. How are you supposed to know if it will work if you DO NOT try it? So think twice about this company. They must be multimillionaires selling each for $500. They do not CARE about you just the money they are stealing.

I own multiple products. The Chiller Pro and the Red Light Therapy Mat. Both products have been overall great. Customer Support is great as well. Full disclosure: I had some issues with the chiller pro on a few occasions. Both times I was able to use the app to initiate support with the chiller. Support was able to get me back in working order for a while with a firmware update and later when my second round of issues occured they stood by there product. Chances for issues arising can occur with any product, from any manufacturer. What matters is not only the quality of a product but what the manufacturer is willing to do to stand by their product and satisfy their customers if and when things do go unexpectedly wrong. Shout out to Charlie for helping me out on multiple occasions and ultimately securing me as a long yime customer and supporter. I had no issues with customer support. One simply needs to be very patient. One may have multiple days between correspondence and may need to document specific issues the way they request. During one of my issues I had unhooked everything and the correspondence required that I hook it all back up and document photos and small videos as they requested. The chiller is easy enough to take care of and keep running well. The small filter on the drop in pump needs maintained. The chiller keeps the water at the desired temp even in temps averging 90-100F . I keep in a covered carport so it is in the shade but the heat advisories have been real. I also use cold plunge solution and a fishtank filter with UV that I bought online and skim regularly to remove any hair,grass,leaf,big materials. Water stays chilled and clean for months with minimal efforts. The chiller can be used in any tub that holds water. I have used the chiller in our indoor bath, a Nuvio Pod, and Now a 200+gallon insulated barrel I picked up recently. Thr red light therapy Matt is Great, I recently took it on a road trip through Maine, New Hampshire, and New York and used to to help recovery before and after hiking and biking.

Worst customer service. Placed order June 18. Today July 20. Not yet received after a month. No contact number. Good luck reaching anyone ever. Thru email, they may reply but disconnect between your concern and the response. Automated replies. Price always being discounted. Buyer Beware. After I bought mine Price dropped 10% then added Free Mask then they added Free cap so Free Mask + Free Cap + No shipping + 10% discount code. So significantly less than paid for. They refused to adjust my price. Thank Goodness PayPal stepped in and gave me a resolution in my favor. Save all communication.

I could tell a difference in the inflammation body pain the first time using the Mat and when getting off the mat I honestly really felt slimmer.., Nuvio did a awesome job choosing the proper materials for the mat and mask… there both very well made! The price drop really made it much easier to afford! When I was doing some comparing with other mats I found out Nuvio is 3rd on the top 5 of the list… I thought that was pretty cool since the top two was way more expensive and I really am very satisfied with my purchase and would highly recommend it to anyone!

It’s been a great investment !! It works well in making the bath tub cold !! I ended up buying the pod , I’ll get that and use that to do plung !! It will be interesting to see how electric bill is after a month !! But it’s worked great first week

I use the red light mat for yoga and it works great!

We love our Nuvio red light therapy bag. It’s made really well and super easy to use. We had a small issue with one of the timers and Ossy took care of the problem immediately. 5-stars for their customer service team. Always gets back quickly and has great communication. If you’re looking for red light products this company has been great to work with!

I had an issue with the top red light mat not working. I sent a video and Charlie promptly responded and sent a replacement. Everything is working great! Thank you for your expedient response!