Average
Based on 120 reviews
NVN Marine3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NVN Marine is a New York headquartered company that operates 7 warehousesall around the United States.We have over 10 years experience in selling and supporting marine products.And specialized in provide great shopping experience at the lowest prices possible.
NVN Marine (nvnmarine.com) has 120 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
120 approved reviews, newest moderated first
Mike J.
First time shopper on NVN Marine. Web site was easy to navigate and prices were lowest I could find. Items were shipped the next day & arrived within 3 days. Great job NVN Marine, I will definitely shop here again.
Reply from NVN MarineMar 8, 2022
Mike hi, Thank you so much for your review, it's so meaningful for us. Best Regards.
South Beach Yacht C.
Thank you, I purchased 3 Black F-7 Polyform fenders and it was effortless. Everything from online ordering, quick (free) shipping and packaging. I did search around and NVN Marine had the best prices. I will be ordering a few more things
Reply from NVN MarineMar 8, 2022
South Beach Yacht Charters, It's a pleasure to serve a client like you. We will try to do our best always. Regards.
Jerome P.
The part came just as I expected and right when they had promised. I was very happy with NVN Marine and will use them again.
Reply from NVN MarineMar 8, 2022
Jerome hi, Thank you for your review. Best Regards.
Pat F.
I ordered a marine autopilot part from NVN, this was my first experience with them. I gave them my Amazon Chase credit card number. Within minutes of placing the order I was contacted by Chase notifying me that the charge had been denied asking if I had placed the order. I said I had but became concerned and decided to cancel it, which I did immediately. Although I received confirmation of the cancellation from NVN I received the following confirmations from they shipped the order. When I followed up with them I was told that it was too late to stop the shipment from going out but they would send me a shipping label to return it, which they did. In the meantime I noticed that I had been charged for the item, not on my Amazon card that I had given them, but on my Citi Card which I did not give them. How did that happen? (Citi Card is investigating it as fraud.) I returned the item to NVN on February 7, using their shipping label. It was received on February 9th (I have the UPS delivery confirmation), which I have forwarded to NVN. I have tried following up with NVN but they have stopped responding. I see there are positive reviews on this company; however, my experience was definitely negative. Hopefully they will work with me and my credit card company to resolve the issue.
Reply from NVN MarineFeb 25, 2022
Diane hi, We cannot know your credit card informations, it's not possible technically. It's your personal information and also we are using Shopify (world biggest ecommerce structure) and these credit card informations are not visible to us (100% secure). You tried to pay with Amazon Pay, but it declined and then you used your other credit card. And you already know that we are not a fraud company, because the product is delivered to you, you drop it back to UPS. Let's make the case crystal clear for everyone, you placed the order, and send cancellation email (later) but at that time our warehouse is already shipped this product to you, we provide paid return shipping label to you. And then you contacted the bank before getting a refund and the bank processed chargeback about your order. When we are in the chargeback complaint process our interlocutor is not a customer anymore, we are discussing the issue, providing proofs directly to the bank. Now the case is between NVN Marine and the bank. But honestly saying from the beginning we were trying to provide you best service, shipped your order fast as possible even above the expectations, provide you a paid return label when you would like to return. All returns needs some time for inspection, it's so normal, because we need to know can we sell this product someone else or not. You made a paranoia, at least 10 person involved with this order, UPS carried 2 times, we send a lot of emails, now the bank involved, why? We are loving our job, products, clients, and actually we are sea lovers. Threatening us with bad reviews is not changing our love.
Christy Abbott T.
They are not concerned with customer service at all. UPDATE: 30 day return obviously starts on day products are ordered….. WOW
Reply from NVN MarineFeb 7, 2022
Christy hi, We are so sorry about your experience, and understand why you are angry to us. Our return policy is 30 days, you contacted with us 45 days later for return and your return request is not accepted. You must need to know return policies applied by manufacturers, and there is nothing we can do about them. Best Regards.
Happy S.
This is review of your service and Jabsco Manual Marine Toilet Compact 29090-5000. This toilet is the best fit for small boat where space is limited. Pumping module can be turn into four positions which work well: left hand, right hand, behind toilet and in front of it. Manufacturing quality is big improvements from past versions I had years ago, definitely five stars. The price and shipping cost on the NVN site is the best, outperforming everyone else by at least $20 and as much as $130. I elected standard shipping for $9.99, package was delivered after 18 hours (YES!), definitely the bast results out of 200 shipments I had received in last several years, very impressive. Thank you.
barry M.
Great company.super fast shipping.very pleased .good prices when they put items on sale.
Ves O.
Always love to buy from this online store shipping is always fast thank you so much price are fair will come back
