NVN MarineReviews of nvnmarine.com

Reply from NVN MarineFeb 27, 2026

Hi Dave, It seems there may be a misunderstanding regarding our recent price increase. Our pricing system operates automatically based on current stock costs and does not involve manual adjustments for individual customers. We apologize for any frustration this has caused. We would like to resolve this issue for you, so please contact us directly via email so we can assist you further. Best regards

Reply from NVN MarineFeb 24, 2026

Mauricio hi, We even sent you a prepaid label 4 days ago, could you please check your emails properly? Your UPS label ending with 7512. Best Regards.

Reply from NVN MarineFeb 24, 2026

John hi, Let's clarify the subject for everyone. First of all, it doesn't matter if it's $3k, $3m or $3, we provide the same services for all our customers. You ordered the wrong product and wanted to return it, so we provided you with a return authorization the same day. You said: "Thank you so much. I’m returning it in pristine condition. There is not a fold or wrinkle in the manual, not a fingerprint on the box even. Thank you!!! I’ll mail today!". But the returned package came with a missing part of the product. You took out the cartography product from the package and shipped the rest. This extended the return process, so you shipped the cartography product as a second package, but it was opened. Cartography products cannot be resold after opening the package. We don't have anyone named "Tom". You haven't received a full refund yet, you opened a chargeback claim with your bank and we are going to share the whole story with them as proof of fraudulent activity. And, to ensure everyone who wants to do business with us is set, please make sure you're doing everything right on your end. Our target will always be to take care of your needs and provide the best service possible. Best Regards.

Reply from NVN MarineDec 22, 2025

Dear Ziggy, We are contacting you regarding your recent review and messages. Please be advised that we are considering legal action in response to the discriminatory language used in your communications. NVN Marine has served the marine industry for over 10 years and has successfully fulfilled over 500,000 online orders over the past five years. We are a verified trade member of the National Marine Electronics Association (NMEA), which can be confirmed on their official website. Regarding your specific order, the purchase was made using a PO Box address. As stated in our shipping policy, UPS does not deliver to PO Box addresses. Due to our PII (Personally Identifiable Information) policy, our staff does not have authorization to view or verify specific order details or shipping addresses prior to dispatch, which resulted in the package being processed. And returned back from your address, full refund applied to your payment method. The claims made in your review are inaccurate and do not reflect the facts of this transaction. Best regards

Reply from NVN MarineDec 17, 2025

Hi Melissa, We are not a manufacturer; you are buying your preferred brands and products, such as your choice of the Sea-Dog brand. We are sorry that the product did not meet your expectations. This is why we provide a 30-day return window and are happy to accept returns within that timeframe, as it does not negatively affect our business. However, your return request was made after the 30-day window. The order was dated 10/12, and your request was received on 11/26. We replied to your request with a denial at that time, and you followed up with a request to rectify the situation. Regarding your negative review on Trustpilot dated 12/17, it appears these actions are being taken quite late. While this is not a large order and we could have easily issued a refund without even requiring a return, we have decided to keep this case as it is to ensure our policies remain transparent and visible for all buyers. Best regards