Excellent
Based on 235 reviews
NYC Designer Outlet4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NYC Designer Outlet is a footwear and accessories company that curates the latest designer brands to offer you at discounted prices.We started in New York City back in 2016 with the goal of sourcing authentic sneakers and shoes from designers such as Gucci, Salvatore Ferragamo, and Tod's.Since 2016 we have consistently sourced authentic goods at best prices for our customers worldwide!Our store provides an incredible selection of quality products for everyone’s needs without breaking your bank account.With unbeatable service and fast shipping times, NYC Designer Outlet has become one of the top shoe retailers on online.We are committed to providing excellent customer service – if you have any questions or concerns please contact us anytime!
NYC Designer Outlet (nycdesigneroutlet.com) has 235 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 8 reviews with 3 stars · Clear filters
F&F
We ordered Ferragamo shoe from this website that was on clearance . They shipped a used shoe instead of brand new one.. I reached out to them on WhatsApp, email and on their website and there is no response from them. Still waiting. After a week they responded, issues a full refund, also gave a discount of $30 & free shipping for the replacement shoe.
Kenneth E.
I initially wrote a 5-star review on the service I received from NYC. As stated in that review, I received the item quickly and the packaging was superb. I also loved the price and quality of item. However, the shoes I received were burgundy, but were advertised as brown. When I reached out to NYC online, I was told it was advertised incorrectly. In the response, I was never offered an apology or a gesture of goodwill.
Reply from NYC Designer OutletDec 14, 2025
Hi Kenneth, Thank you for taking the time to share your experience. We’re truly sorry for the frustration caused by the color discrepancy and for not expressing our apology more clearly during our initial communication. That is certainly not the experience we aim to provide. We appreciate you highlighting the positive aspects of your order, and we regret that this issue detracted from your overall satisfaction. Please reach out to us directly so we can review your order and see how we may offer a gesture of goodwill. Sincerely, Ray NYC Designer Outlet Customer Service
au
Tie is great, love it. The tie does not come in a box, other discount luxury sites provide a box.
Reply from NYC Designer OutletApr 7, 2025
Thank you for the kind review. Regarding the ties coming in a box we are going to be rolling out our new shipping boxes in a month which will come with tie gift box for all orders. We appreciate the feedback. Raymond CS Manager.
gjiy S.
very costly your return charge
Reply from NYC Designer OutletDec 1, 2024
HI! Thank you for the feedback. Our return policy is a very fair one.We offer Free shipping and exchanges so we do need to charge that 9 dollar return fee. Thank you again we hope to see you soon.
Tamara B.
having a very hard time returning my shoes
PL
I dont like the packaging that has huge word size of "NYC Designer Outlet". It seems like you want to show everyone that inside this packaging contains the precious item and good for the thief. Please dont advertise your brand with this way.
Reply from NYC Designer OutletJun 24, 2024
HI! Thanks for your review. Regarding the packaging that is really a decision our marketing team decided to do.I will mention to them your frustration on the Tie bags we ship with. Thanks again, Raymond GM Customer Service
Badr H.
The delay in shipping my shipment and after putting the shipment on hold without even informing me
Reply from NYC Designer OutletJun 24, 2024
HI! We are very sorry for that delay in your shipment it was held for verifications we needed. Cheers, Raymond GM Customer Service
Vincent C.
I purchased the item cause it indicated 3-4 days shipping. After purchase shipping will take 8 days including Saturday and Sunday. I am flying out of US on June 2 and supposedly excited to bring it with me. Hopefully it’s worth the wait as i will have to ship it again to the Philippines.
