Excellent
Based on 350 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to our web site. We offer a wide range of name brand wrist watch collections. These name brand watches include designer, fashion, luxury, and sport watches. Men's and women's styles are available on watch brands such as Casio, Bulova, Citizen, Fossil, Freestyle, G-shock, Kenneth Cole, Lacoste, Luminox, Puma, Rip Curl, Skagen, Timex, Swiss Wenger and many other name brands of watches
Top One International (nywatchstore.com) has 350 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 5 reviews with 2 stars · Clear filters
Steven A.
I got a replacement strap for Sekio SRPB41. It had gotten lost on their end and I had to reach out to voice my concerns about that. They sent a new one and I have it put on now and the dimensions on the end links are as flush as they should be. Quality is not that great.
Greg B.
The watch arrived it's beautiful however there was no protective stickers on it except for one that was halfway removed from the clear case back you can tell this was most likely a return. The bracelet appears to have been adjusted already.. but it's still pretty, heavy and just good looking and I was happy with the quality, this is my fourth Seiko dive watch and I never had a problem with any other ones.. but then I tried to set it and then I can't screw the crown back in because the threads are stripped it's just spins when I'm trying to screw down the crown and just really made me unhappy. Oh well.
An G.
I have been a customer since around 2016. I don’t know how many gshocks (men and women) I have ordered. Some of the orders I’ve placed are in backorder, and that was fine with me. After a month or so, I receive email regarding the shipment of the watch/watches. It is hard to keep track of what watch was being sent, their site doesn’t have an order history that makes the tracking easier. I called the online store, because I was charged 2 amounts, I received 1 email regarding the back in stock with the corresponsing amount, but the other charge I did not received a email. The person who helped me I think was having a hormonal imbalance, he doesn’t give you the chance to explain the issue he kept telling me that the charges were from the orders that was on backorder from this date and that, for $$.$$ and there were watches that have the same prices. He was so rude in my opinion. Hopefully it was just the wrong time and day, because I’m still going to order from this store. All in all it is a good store but maybe their website needs an update and also when sending out the order confirmation, it would also show a picture for reference, and order history etc.
Temujìín Adonijah E.
Firstly after accepting order and payment, then asked for sensitive material to be provided due to being overseas order with variant address from billing. Sensitive material of ID was sent only for order to then be refused although all sent was bonafide. When challenged company admitted employs the method as deterrent. Then when again challenged on underhanded strategy and management called upon due to their now having such sensitive material. Management? Sent email apologising immediately refunding and stating sensitive material requested shall be immediately erased and destroyed from system as requested. Watch required was then reserved eventually came packaged as new and appeared authentic. Paid hefty customs and tax only to find that after couple weeks watch losing time then after 4 weeks watch stopped providing time after placed down to sleep then waking up. Upon examination by observance saw watch didn't even from being fully wound keep the 36 hour reserve power and stopped after 3 hours ! Had to go through bank for reimbursement and through customs for refund of tax and excise watch was expensive Luminox over 500GBP. And additionally paid just under 200GBP in customs charges. In future shall always stick to registered authorised dealer of Luminox if decided to purchase one. Top One offered to fix with Luminox! But why send to America to do so and even why send to UK dealer to do so. A new watch repaired is not new! I have asked for a brand new Luminox via UK registered Luminox provider OR full refund. I've sent watch back full tracking and signature without insurance as is not my responsibility to pay even more money that is not refundable for a watch that doesn't work anyway! Make your mind up! TOP ONE REFUND ITEM RETURNED: After having returned my purchase Luminox Modern Mariner Automatic Blackout Watch A.6502.BO. It was received swiftly from my having posted it without lengthy customs process that accompanied it's order. Top One Intl when asked acknowledged receipt of watch and asked for three days to process matter. To their credit they then responded with three alternatives one of which importantly included a full refund, the other two covered new replacement with time period stated or a repair with time period stated. Top One Intl pointed out that due to me having bracelet resized for me to wear it really was a repair and warranty issue as "Luminox" would not replace them with a new watch themselves ? In my opinion I'm not sure how a consumer would have discovered fault without wearing the watch ! And plus the bracelet of the watch is not part of the warranty anyway so why should it affect return policy when the problem was mechanical ? Either way I easily decided to receive my refund and run. Top One Intl. Have received this rating based upon returns procedure. So Top One Top One
guitarhero
I put in an order for a citizen watch 1 week ago. They debited from my account and then only asked me afterwards for an image of my ID and bank card. It takes 3 days to reply to emails and the last email I sent that asked "let me know whether my order has been processed" Still has not been replied to. Im obviously frustrated and really hope Il receive this watch!!
