Reply from OarhealthNov 19, 2024
Hi Wende,
We’re so sorry to hear that you experienced side effects from the medication. Whilst only a very small proportion of people do, we do recognize that when it happens it can be distressing.
Regarding returns, by law, prescription medication cannot be reused once it has left the custody of the pharmacy.
Just as we would not send you medication that had been shipped to someone else (and then returned), we cannot send your medication to anyone else.
Therefore, we are really sorry, but we cannot offer refunds on medication once it has shipped.
Looking at our records, however, I do see that in your particular case, we made a special exception. Even though the medication will have to be destroyed upon return.
Regarding dispensing practices, Oar Health provides access to clinicians that are fully licensed in over 40 states and we always make sure to comply with state and federal policies regarding how medication is dispensed.
Regarding the plans we offer, the choice to take a year’s supply is entirely up to our members.
We offer three, six and twelve month medication plans, with greater discounts the larger the size of the shipment.
This is made clear on the checkout page of our website. It is not hidden in the small print. In your case, I see that you chose to select a year’s supply of medication at a heavily discounted price, which is common.
Around 40% of our members do this and are extremely happy to get the life-changing medication at a big discount, secure in the knowledge that they won’t run out.
However, Wende, we are really grateful for your feedback and have taken it on board. We started this business to help people and really do want to make it easier for folks to drink less or quit.
Therefore, we have now updated the language on our website to make our returns policy even more clear to our members.
Thank you for giving Oar Health a try. We wish you all the best on your continued journey to drink less, or quit.
Jonathan Glass-Huntsman, Founder and CEO
