Octopus Energy USReviews of octopusenergy.com

Clarissa did a great job handling my request and answering all my questions.

Octopus Energy and Deavonte' get 5 bright stars! I called in to Octopus Energy and spoke with Deavonte'. He was super-friendly and helpful. He understood my issue right away, asked all the right questions and handled my request in minutes. Please thank him for me. He also sounds like he enjoys helping people and is eager to provide good customer service. All the Octopus representatives are excellent and happy to help. I never have to hold long when I call in. They are also easy to reach by email which is very convenient. Octopus provides excellent customer service and Deavonte' provided excellent customer service. Their rates are also very competitive and they offer solar buyback. 5 Stars! 10 out of10! Definitely recommend!

I hope this is an anomaly. We signed up for service a week or two before we closed on a new property, with a begin date of the closing date. Power was turned off that night, Oncor says Octopus didn't switch us, and I can't get ahold of anyone at Octopus to address this. They don't answer the phone on weekends, and several emails and texts have gone unanswered. Plus, it's hot in Austin this time of year. So far not happy with their 'stellar' customer service. Update: The request for the additional information went to junk email, so we missed it. When I was finally able to reach someone today the matter was dealt with quickly and professionally, so I'm grateful for that. It would have been good if someone had responded to emails and texts over the weekend, though. Your phone message indicates those are the best ways to get in touch even off hours, but numerous attempts went unanswered. I hope you can address that. I do think things will be better going forward, though, so thanks for the quick resolution today!

Kevin was great, kind, & quick in helping me out. Though it was short I enjoyed speaking with him

Deavonte'was so patient with my frustration and was able to fix my issue. The 3rd party sales team that was used to set me up offered me the incorrect plan. Deavonte' went above and beyond to correct it and keep me as a customer. I truly appreciate the extra mile, time and effort shown to demonstrate great customer service. I hope i can stay a customer for as long as I can. Thank you so much Deavonte'!

Very simplistic and smooth transition.

Be careful with this company. They activate the service days before the day you request and continue services days after you request the date to be cancelled. Their app is confusing for paying, and doesn't really allow setting up automatic payment and takes you to the online site. And their referral code never works

After getting an OUTRAGEOUS electric bill, my mom suggested Octopus energy. I looked at the rates and I’m actually one of those people that I really need to talk to somebody and have them help me figure things out. So after looking at Octopus rates, I gave them a call. I will warn you, you may be on hold for a little bit waiting for Customer Service to hop on. But go about your business because it’s totally worth talking to them . I spoke with Kevin, he was amazing. We talked about a few rates after I gave him my address. He found an even better rate for me. We looked at my usage. We did some comparison of what my bill would be. I’m very satisfied and we’ll see what happens when I get my first bill. In the middle of Texas. in the summer.😂 but I totally recommend!