OjcommerceReviews of ojcommerce.com

Beware of this seller, they charge for everything and don’t return your money back. Beware

I was charged a return fee of $140.19 on a product that cost $228.19, which represents more than 61% of the original purchase price. The product was returned and received by your company, and the reason for the return was simply that we already had the same product. In fact, I requested the cancellation almost immediately after placing the order, but the cancellation was not accepted. This raises serious concerns about the fairness and transparency of your return policy. I do not believe it is reasonable to charge a return fee exceeding 60% of the product’s original price, especially when this fee was never clearly disclosed to me before the purchase. Had I been informed of this substantial charge in advance, I would have made a different decision. I am requesting a clear explanation of this charge and a refund of the amount withheld. Customers should not be subjected to such significant fees without proper, upfront disclosure. Me cobraron por un producto de 228.19 más del 61% del total solo por el fee de devolución. Un producto que ellos resivieron y la razón por la que se devolvió fue por que ya teníamos el producto. Que de hecho la cancelación del pedido se hizo casi que de inmediato y no lo aceptaron, esto me puede dar a entender porque no. No te pueden cobrar más del 60% solo por el fee de devolución y menos cuando nunca lo dejaron saber. I was charged a return fee of $140.19 on a product that cost $228.19, which represents more than 61% of the original purchase price. The product was returned and received by your company, and the reason for the return was simply that we already had the same product. In fact, I requested the cancellation almost immediately after placing the order, but the cancellation was not accepted. This raises serious concerns about the fairness and transparency of your return policy. I do not believe it is reasonable to charge a return fee exceeding 60% of the product’s original price, especially when this fee was never clearly disclosed to me before the purchase. Had I been informed of this substantial charge in advance, I would have made a different decision. I am requesting a clear explanation of this charge and a refund of the amount withheld. Customers should not be subjected to such significant fees without proper, upfront disclosure.

Absolutely terrible customer service. I had a couple bad rollers to a drawer and they said they sent the replacement but it was delivered somewhere else and I told them and they said it’s your problem. I would never purchase from them.

I bought a lamp from OJ Commerce for $200. A week later, without even an email from them, my credit card company alerted me that my payment had been refunded. When I called customer service they said that the lamp "ran out of stock" but they would be getting restock in 5 days with the new price of $300. They would not honor the price I had paid. What a shameful thing to do.

Amazon allows 3rd party sellers to play by different rules and this company created their own cancellation policy because of it. Context: If an item hasn't been processed or shipped you are allowed to manually cancel it yourself through the Amazon app unless its a 3rd party seller however an honest 3rd party seller will grant your request in a timely manner because time is of the essence, so as long as the item hasn't worked its way through processing and shipping yet cancellation should be as easy as a couple of mouse clicks. Like other people on here my item wasn't close to being shipped yet i contacted them pretty quickly once i discovered they were a 3rd party seller (Amazon lets you filter for prime items only but for some reason 3rd party vendors still show up always double and triple check) They claim they needed to wait a couple days to hear back from the shipping department which makes no sense because the item is not even in the processing stage yet. A person who is looking to do honest business will realize that this is the ideal time to cancel before the item is processed/shipped. Like a lot of people I also have access to the Amazon seller dashboard all it takes is a couple clicks to get an item cancelled. Their support team can see the exact status of the item, if you see the item hasnt even been processed yet well what exactly are you waiting two business days for the shipment department to tell you? Based on my research its seems they have a pattern of delaying requests for cancellation because they intend to ship the item anyhow because they are aware that most customers wont bother returning items that cost a lot to return sometimes costing more to ship back than the cost of the item itself. (Please do your own research and see what you find) It seems like a growing amount of companies that deal in heavy goods like this one seem to leverage expensive shipping costs to their advantage making it easier for them to sell low quality or damaged goods.

I was scammed by this seller on eBay and I suggest that you stay away. I purchased a crib which was supposed to include a mattress. I even contacted them before buying to confirm the details of the mattress and they confirmed it was included, as well as the specifications. I received the item a few weeks later with an international delivery and found out the mattress wasn't there. Other pieces such as the instruction manual and some screws were missing too. I lodged a complaint but the seller refused to refund me, so their scam was successful and I never recovered the money.

The merchandise quality is less than was represented. Pieces of the carpet covering have delaminated, and the cats are ingesting them. What appear to be staples were protruding and I had to tack them in to avoid injury to my wife and to the cats. I believe that this product's poor quality deserves reimbursement of the purchase to my credit card. I will be happy to return the merchandise to you if you send a return merchandise authorization.

They ignore your cancellation requests. Then try to charge you to send the item back. Only after explaining my credit card company would be involved they issued a return label